Behavior Based Leadership Training Service | in Dammam - Riyadh - Jeddah - Makkah

1. Introduction to Behavior Based Leadership

1.1 Leadership Fundamentals and Behavioral Science

• Evolution of leadership theories including (trait theory, situational leadership, transformational leadership, servant leadership)

• Behavioral psychology foundations including (operant conditioning, reinforcement theory, cognitive behavioral approaches)

• Leadership versus management distinctions including (strategic vision, operational execution, influence versus authority)

• Contemporary leadership challenges including (remote workforce management, generational diversity, technological disruption)

• Introduction to Transformational Leadership Theory and behavioral change frameworks

1.2 Self-Assessment and Leadership Identity

• Leadership style assessment tools including (MBTI, DISC, Leadership Practices Inventory)

• Personal values clarification including (core values identification, values-behavior alignment, ethical foundations)

• Strengths-based leadership development including (StrengthsFinder application, leveraging natural talents, complementary team building)

• Leadership development planning including (gap analysis, developmental goals, action planning)

• Authentic leadership principles including (self-awareness, transparency, ethical behavior, balanced processing)

2. Emotional Intelligence in Leadership

2.1 Emotional Intelligence Foundations

• Emotional Intelligence (EQ) Framework components including (self-awareness, self-regulation, social awareness, relationship management)

• Neuroscience of emotions including (amygdala hijack, prefrontal cortex function, emotional triggers)

• Emotional self-awareness development including (emotion recognition, trigger identification, physiological responses)

• Self-regulation techniques including (stress management, impulse control, adaptability strategies)

• Emotional intelligence assessment and development planning including (EQ-i 2.0, 360-degree feedback, targeted improvement)

2.2 Social and Relationship Intelligence

• Empathy development including (cognitive empathy, emotional empathy, compassionate empathy, perspective-taking)

• Social awareness skills including (organizational awareness, service orientation, cultural intelligence)

• Relationship management competencies including (influence, conflict management, teamwork, inspirational leadership)

• Communication effectiveness including (active listening, nonverbal communication, emotional tone management)

• Building trust and psychological safety including (vulnerability-based trust, consistency, reliability, open communication)

3. Behavioral Psychology for Leaders

3.1 Understanding Human Behavior

• Behavioral analysis fundamentals including (ABC model, antecedents, behaviors, consequences)

• Motivation theories including (Maslow's Hierarchy, Herzberg's Two-Factor Theory, Self-Determination Theory, expectancy theory)

• Cognitive biases affecting decision-making including (confirmation bias, anchoring bias, availability heuristic, recency effect)

• Behavioral economics principles including (nudge theory, choice architecture, loss aversion, framing effects)

• Habit formation and behavior change including (cue-routine-reward loop, keystone habits, implementation intentions)

3.2 Applied Behavioral Science

• Positive reinforcement strategies including (recognition programs, immediate feedback, specific praise, celebration rituals)

• Behavior modification techniques including (shaping, chaining, extinction, differential reinforcement)

• Goal-setting theory application including (SMART goals, stretch goals, proximal versus distal goals)

• Feedback mechanisms including (constructive feedback delivery, 360-degree systems, real-time feedback tools)

• Behavioral observation programs including (observation protocols, data collection methods, trend analysis)

4. Transformational Leadership Practices

4.1 Inspirational Leadership

• Vision development and communication including (compelling vision creation, storytelling techniques, alignment cascading)

• Inspirational motivation techniques including (emotional appeals, optimism cultivation, meaning-making)

• Intellectual stimulation including (challenging assumptions, encouraging innovation, promoting critical thinking)

• Idealized influence including (role modeling, walking the talk, ethical behavior demonstration)

• Individual consideration including (personalized attention, developmental support, coaching relationships)

4.2 Leading Organizational Change

• Kotter's 8-Step Change Model application including (urgency creation, coalition building, vision communication, empowerment)

• ADKAR Model for individual change including (awareness, desire, knowledge, ability, reinforcement)

• Resistance management including (resistance sources identification, stakeholder analysis, mitigation strategies)

• Change communication strategies including (multi-channel approaches, transparency, two-way dialogue)

• Sustaining change through behavioral anchoring including (reinforcement systems, culture integration, measurement)

5. Team Leadership and Dynamics

5.1 High-Performance Team Development

• Tuckman's Team Development Model including (forming, storming, norming, performing, adjourning stages)

• Team composition and diversity including (complementary skills, cognitive diversity, inclusion practices)

• Psychological safety creation including (failure tolerance, speaking up encouragement, blame-free environment)

• Team goal alignment including (shared objectives, collective accountability, interdependence)

• Collaboration enhancement including (communication norms, decision-making processes, conflict protocols)

5.2 Team Motivation and Engagement

• Intrinsic motivation cultivation including (autonomy provision, mastery development, purpose connection)

• Employee engagement drivers including (meaningful work, growth opportunities, recognition, relationships)

• Delegation strategies including (appropriate task assignment, authority transfer, accountability establishment)

• Empowerment techniques including (decision-making authority, resource access, boundary clarity)

• Recognition and reward systems including (formal programs, informal appreciation, peer recognition, celebration)

6. Communication and Influence

6.1 Strategic Communication

• Communication models including (sender-receiver model, communication barriers, noise identification)

• Verbal communication mastery including (clarity, conciseness, persuasive language, tone management)

• Nonverbal communication including (body language, facial expressions, proxemics, paralanguage)

• Written communication excellence including (executive summaries, persuasive writing, email effectiveness)

• Presentation skills including (audience analysis, structure design, visual aids, delivery techniques)

6.2 Influence and Persuasion

• Cialdini's Six Principles of Influence including (reciprocity, commitment and consistency, social proof, authority, liking, scarcity)

• Stakeholder management including (stakeholder mapping, interest alignment, engagement strategies)

• Negotiation fundamentals including (preparation, BATNA development, integrative bargaining, relationship preservation)

• Political savvy including (organizational politics navigation, coalition building, power dynamics understanding)

• Assertiveness techniques including (expressing needs, boundary setting, saying no effectively)

7. Coaching and Mentoring

7.1 Coaching Fundamentals

• GROW Model application including (Goal, Reality, Options, Will framework)

• Coaching conversation structure including (powerful questioning, active listening, reflection, accountability)

• Performance coaching including (gap identification, action planning, obstacle removal, progress tracking)

• Developmental coaching including (strengths leveraging, growth area identification, learning opportunities)

• Coaching versus directing including (situational appropriateness, skill-will matrix, autonomy support)

7.2 Mentoring and Talent Development

• Mentoring relationship establishment including (expectations setting, confidentiality, meeting cadence)

• Career development conversations including (aspirations exploration, pathway identification, skill gap analysis)

• Succession planning including (talent pipeline development, high-potential identification, readiness assessment)

• Learning culture creation including (psychological safety for learning, experimentation encouragement, failure as feedback)

• Knowledge transfer strategies including (documentation, shadowing, reverse mentoring, communities of practice)

8. Conflict Resolution and Difficult Conversations

8.1 Conflict Management

• Conflict types and sources including (task conflict, relationship conflict, process conflict, value differences)

• Thomas-Kilmann Conflict Mode Instrument including (competing, collaborating, compromising, avoiding, accommodating)

• Conflict resolution strategies including (interest-based negotiation, mediation, facilitation, arbitration)

• De-escalation techniques including (emotional regulation, reframing, finding common ground)

• Restorative practices including (accountability without blame, relationship repair, forward focus)

8.2 Difficult Conversations

• Preparation for challenging discussions including (objective clarification, assumption testing, emotional preparation)

• Crucial Conversations Framework including (start with heart, make it safe, master stories, state path)

• Delivering constructive feedback including (SBI model - Situation, Behavior, Impact, specificity, timeliness)

• Addressing performance issues including (documentation, progressive discipline, improvement plans, support provision)

• Managing emotional reactions including (staying centered, empathy demonstration, boundary maintenance)

9. Organizational Culture and Climate

9.1 Culture Development

• Organizational culture components including (values, beliefs, norms, artifacts, rituals, stories)

• Schein's Culture Model including (artifacts, espoused values, basic underlying assumptions)

• Culture assessment methods including (surveys, focus groups, observation, cultural audits)

• Values-based leadership including (values definition, values communication, values-behavior alignment)

• Culture change initiatives including (diagnosis, vision, intervention design, reinforcement)

9.2 Creating Positive Work Environments

• Psychological safety cultivation including (voice encouragement, mistake tolerance, respect demonstration)

• Inclusion and belonging including (diversity appreciation, equity practices, microaggression awareness)

• Work-life integration including (flexibility provision, boundary respect, well-being support)

• Recognition culture including (appreciation frequency, specificity, peer recognition, celebration)

• Continuous improvement mindset including (kaizen principles, problem-solving culture, innovation encouragement)

10. Behavioral-Based Safety Leadership

10.1 Safety Culture Foundations

• Safety culture versus safety climate including (deep-seated beliefs, surface perceptions, measurement differences)

• Behavioral-Based Safety (BBS) principles including (observation, feedback, data analysis, continuous improvement)

• Heinrich's Safety Triangle and leading indicators including (near-miss reporting, proactive identification, prevention focus)

• Safety leadership behaviors including (visibility, communication, accountability, resource provision)

• Just culture principles including (accountability without blame, learning from failures, system thinking)

10.2 Implementing Safety Behavior Programs

• Safety observation programs including (peer observation, checklist development, data collection protocols)

• Safety conversations including (stop work authority, intervention techniques, coaching approach)

• Positive reinforcement for safety including (recognition systems, safety incentives, celebration of milestones)

• Safety meeting effectiveness including (engagement strategies, participation encouragement, action item follow-up)

• Safety performance metrics including (leading indicators, lagging indicators, balanced scorecards)

11. Performance Management and Accountability

11.1 Performance Management Systems

• Performance management cycle including (planning, monitoring, developing, rating, rewarding)

• SMART goal setting including (Specific, Measurable, Achievable, Relevant, Time-bound criteria)

• Performance metrics development including (KPI identification, balanced scorecard, leading versus lagging indicators)

• Continuous feedback systems including (regular check-ins, real-time recognition, developmental conversations)

• Performance appraisal best practices including (bias reduction, evidence-based assessment, developmental focus)

11.2 Accountability and Execution

• Accountability frameworks including (clear expectations, progress tracking, consequence consistency)

• OKR methodology (Objectives and Key Results) including (objective setting, key result definition, alignment)

• Execution disciplines including (focus on wildly important goals, lead measures, scoreboards, cadence of accountability)

• Managing underperformance including (early intervention, performance improvement plans, documentation, support)

• Celebrating success including (milestone recognition, team celebrations, sharing wins, reinforcement)

12. Decision-Making and Problem-Solving

12.1 Strategic Decision-Making

• Decision-making models including (rational model, bounded rationality, intuitive decision-making, evidence-based)

• Critical thinking skills including (assumption identification, logic evaluation, bias recognition, alternative consideration)

• Data-driven decision-making including (data collection, analysis techniques, interpretation, action)

• Risk assessment and management including (risk identification, probability-impact analysis, mitigation strategies)

• Ethical decision-making including (ethical frameworks, stakeholder consideration, values alignment)

12.2 Problem-Solving Frameworks

• Root Cause Analysis including (5 Whys, fishbone diagrams, Pareto analysis, fault tree analysis)

• PDCA Cycle (Plan-Do-Check-Act) including (continuous improvement, experimentation, learning cycles)

• Creative problem-solving including (brainstorming, lateral thinking, design thinking, mind mapping)

• Collaborative problem-solving including (diverse perspectives, collective intelligence, consensus building)

• Implementation planning including (action steps, responsibility assignment, timeline development, resource allocation)

13. Strategic Leadership and Business Acumen

13.1 Strategic Thinking

• Strategic planning fundamentals including (vision, mission, values, strategic objectives, initiatives)

• SWOT Analysis including (strengths, weaknesses, opportunities, threats identification and response)

• Competitive analysis including (market positioning, differentiation strategies, competitive advantages)

• Scenario planning including (future state development, contingency planning, adaptive strategies)

• Strategic alignment including (cascading goals, resource allocation, priority setting)

13.2 Business and Financial Acumen

• Financial statement understanding including (income statement, balance sheet, cash flow statement interpretation)

• Budget management including (budget development, variance analysis, cost control, ROI calculation)

• Business model understanding including (value proposition, revenue streams, cost structure, key resources)

• Performance metrics including (financial ratios, productivity measures, efficiency indicators)

• Commercial awareness including (market trends, customer needs, competitive landscape, industry dynamics)

14. Leading Innovation and Creativity

14.1 Innovation Leadership

• Innovation types including (incremental innovation, disruptive innovation, radical innovation, architectural innovation)

• Creative thinking techniques including (brainstorming, SCAMPER, Six Thinking Hats, reverse thinking)

• Innovation culture development including (experimentation encouragement, failure tolerance, resource provision)

• Idea generation and evaluation including (divergent thinking, convergent thinking, selection criteria)

• Innovation implementation including (prototyping, testing, iteration, scaling)

14.2 Managing Change and Ambiguity

• Complexity leadership including (sense-making, adaptive leadership, emergence recognition)

• Ambiguity tolerance including (comfort with uncertainty, provisional decision-making, agility)

• Agile leadership principles including (iterative approach, customer focus, team empowerment, continuous learning)

• Resilience building including (stress management, optimism cultivation, meaning-making, growth mindset)

• Leading through crisis including (rapid response, transparent communication, decisive action, stakeholder reassurance)

15. Diversity, Equity, and Inclusion Leadership

15.1 DEI Foundations

• Diversity dimensions including (surface-level diversity, deep-level diversity, cognitive diversity)

• Unconscious bias awareness including (implicit association, stereotype threat, affinity bias, confirmation bias)

• Inclusive leadership behaviors including (curiosity, cultural intelligence, collaboration, commitment, courage)

• Microaggression recognition and intervention including (identification, impact understanding, address techniques)

• Equity versus equality including (equal treatment, equitable outcomes, systemic barrier removal)

15.2 Building Inclusive Cultures

• Inclusive decision-making including (diverse perspectives, voice provision, representation)

• Belonging creation including (acceptance demonstration, value communication, connection facilitation)

• Allyship and advocacy including (privilege awareness, speaking up, amplifying voices, supporting marginalized groups)

• DEI metrics and accountability including (representation tracking, inclusion measurement, progress monitoring)

• Cultural competence development including (self-awareness, knowledge acquisition, skill development, encounters)

16. HSE in Leadership

• Leadership responsibility for health and safety including (legal obligations, duty of care, visible commitment)

• Environmental stewardship including (sustainability practices, resource conservation, environmental impact reduction)

• Safety leadership behaviors including (safety walks, hazard identification, intervention, role modeling)

• Regulatory compliance including (occupational health and safety regulations, environmental regulations, reporting requirements)

• Emergency preparedness including (crisis leadership, business continuity, communication protocols)

17. Quality and Continuous Improvement

• Total Quality Management (TQM) principles including (customer focus, continuous improvement, employee involvement)

• Lean Leadership including (waste elimination, value stream thinking, respect for people, continuous flow)

• Six Sigma fundamentals including (DMAIC methodology, variation reduction, data-driven decision-making)

• Process improvement leadership including (process mapping, bottleneck identification, standardization)

• Quality culture development including (quality mindset, error prevention, continuous learning)