Course Title

Day 1 — Domain 1: Pre-Contract Phase and Domain 2: Planning Phase

1. Introduction to Construction Quality Management and the CCQM

1.1 Construction Quality Management Framework

• The cost of poor construction quality including (rework as a percentage of project cost — typically 5–15% on poorly managed projects — dispute and litigation costs, reputational impact on future contract awards, and the consequence of latent defects discovered during operation)

• Quality management system framework under ISO 9001:2015: Quality Management Systems — Requirements including (the seven quality management principles — customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management)

• The ASQ CCQM Body of Knowledge overview including (all eight domains, their relative weighting in the examination, and the relationship between pre-contract decisions and construction phase quality outcomes)

• Overview of the ASQ CCQM examination including (165 multiple-choice questions — 150 scored and 15 unscored, open-book format, 4 hours 18 minutes examination time, and computer-based delivery with immediate result notification)

• Total Quality Management — TQM principles in construction including (quality as a system-wide organizational commitment — not a department function — and the Deming PDCA cycle applied to construction project quality improvement)

1.2 Pre-Contract Phase Quality Management

• Quality requirements in bid documents and contract specifications including (identifying quality standards applicable to the scope — ISO 9001, project specifications, and authority regulations — and ensuring quality requirements are unambiguous and measurable before bid issue)

• Pre-contract quality risk assessment including (identifying quality risk areas in the project scope — complex interfaces, novel materials, specialist subcontractors — and building quality risk response into the contract and quality plan)

• Contract quality requirements and Quality Management Plan — QMP — obligations including (QMP submission timelines, QMP approval process, and the consequences of commencing work before QMP approval in regulated construction environments)

• Evaluation of contractor quality capability including (quality management system certification status, key personnel qualifications, reference project quality performance, and quality plan submission quality as a tender evaluation criterion)

• Pre-contract quality requirements in Middle East construction including (client authority QMP requirements — ADNOC, NEOM, and public authority client quality obligations — and QMP alignment with local municipality and regulatory authority submission requirements)

2. Planning Phase Quality Management

2.1 Project Quality Plan Development

• Project Quality Plan — PQP structure and content per ISO 9001:2015 Clause 8.1 including (project scope, quality objectives, organization and responsibilities, applicable standards and codes, document and record control, and internal audit program)

• Quality objectives development including (SMART quality objectives aligned with project deliverables, client requirements, and regulatory standards — and metrics for measuring quality objective achievement throughout the project)

• Method Statement — MS and Inspection and Test Plan — ITP development including (work activity description, applicable standards, material requirements, hold points — work may not proceed without authorized inspection — witness points — inspector notified but work may proceed if no response — and review points)

• Document and record control in construction quality management per ISO 9001:2015 Clause 7.5 including (controlled document distribution, revision management, obsolete document withdrawal, and quality record retention requirements)

2.2 Resource and Competency Planning

• Quality organization planning including (Quality Manager, Quality Engineers, Quality Inspectors, and Laboratory Technicians — roles, responsibilities, and authority within the project quality management system)

• Competency management for construction quality personnel including (qualification requirements by role, competency verification before assignment, training needs identification, and training record maintenance per ISO 9001:2015 Clause 7.2)

• Quality training program for construction teams including (induction quality training for all project personnel, trade-specific quality requirements briefing, and quality culture development through visible leadership commitment)

• Calibration and measuring equipment management per ISO 9001:2015 Clause 7.1.5 including (calibration register development, calibration frequency by equipment type, calibration status labeling, and withdrawal of out-of-calibration equipment from use)

Day 2 — Domain 3: Design Phase and Domain 4: Procurement

3. Design Phase Quality Management

3.1 Design Review and Verification

• Design control requirements per ISO 9001:2015 Clause 8.3 including (design and development planning, design inputs, design outputs, design review, design verification, and design validation — and their sequential application in construction project design management)

• Design review process including (structured design review at defined milestones — concept, preliminary, and detailed design — multi-disciplinary review team composition, design review checklist use, and design review action tracking to closure)

• Design verification including (confirming design outputs meet design inputs through calculation review, drawing check, and independent engineering verification — and the role of the checking engineer versus the originating engineer)

• Design validation including (confirming the completed design fulfills the intended use and client requirements through prototyping, mock-up review, or constructability assessment — and the specific requirement for design validation before production design is released for construction)

• Design change management including (Management of Change — MOC process for design modifications after approval, re-verification and re-validation requirements for significant changes, and re-submission to client and regulatory authority where required)

3.2 Constructability and Specifications Review

• Constructability review including (assessing design documents for buildability, identifying sequencing conflicts, material availability, and specialist trade interface issues before construction commences)

• Technical specification review including (verifying specifications are complete, unambiguous, and reference current edition standards — and identifying specification conflicts between structural, architectural, mechanical, and electrical disciplines)

• As-built drawing management including (progressive as-built marking during construction, final as-built survey and reconciliation, and as-built document handover requirements for facility operations and maintenance)

4. Procurement Quality Management

4.1 Supplier and Subcontractor Qualification

• Supplier and subcontractor pre-qualification per ISO 9001:2015 Clause 8.4 including (quality management system certification status, technical capability assessment, financial stability, HSE performance record, and reference project quality performance evaluation)

• Approved Vendor List — AVL and Approved Subcontractor List — ASL management including (criteria for initial approval, periodic performance re-evaluation, escalation for underperformance, and removal from the approved list for sustained quality failures)

• Subcontract quality requirements including (quality obligations in subcontract documents, subcontractor QMP submission and approval, ITP alignment with main contractor ITPs, and subcontractor quality personnel competency requirements)

• Material approval process including (Material Approval Request — MAR submission with technical data sheets, conformance certificates, and third-party test reports — review against specification, approval or conditional approval, and material substitution authorization process)

4.2 Inspection and Testing of Procured Items

• Factory Acceptance Testing — FAT including (FAT plan development, client and third-party witness requirements, FAT test protocols, acceptance criteria, and FAT certificate as a prerequisite for shipment release)

• Material receiving inspection including (inspection against the approved material submittal on delivery, quantity verification, packaging damage assessment, certification and marking verification, and rejection and hold procedures for non-conforming deliveries)

• Third-party inspection and testing including (appointing an approved third-party inspection body, defining inspection scope in the procurement ITP, and integrating third-party inspection certificates into the quality record system)

• Supply chain quality monitoring including (supplier audit program, delivery performance tracking, material defect rate monitoring, and supplier performance scorecard development and review)

Day 3 — Domain 5: Construction Phase

5. Construction Phase Quality Control

5.1 Inspection and Testing During Construction

• Construction inspection methodology including (pre-activity inspection — confirming materials, equipment, and personnel are ready before work starts, in-process inspection — monitoring work against the method statement during execution, and final inspection — confirming completed work meets acceptance criteria)

• Hold point and witness point management including (notifying the client, engineer, and authority representative at hold points, maintaining the ITP log with hold point clearance signatures, and the prohibition on advancing past a hold point without authorized sign-off)

• Construction material testing including (concrete compressive strength testing — frequency and acceptance criteria per ACI 318 and BS 8500, structural steel weld inspection per AWS D1.1: Structural Welding Code — Steel, and soil compaction testing per ASTM D1557 and ASTM D698)

• Concrete quality management including (concrete mix design approval, batch plant inspection, truck delivery slump and temperature testing at the point of discharge, cube sampling frequency, and cube curing and testing procedures)

• Structural steel and welding quality including (weld procedure specification — WPS and procedure qualification record — PQR approval before welding commences, welder qualification records, and Non-Destructive Testing — NDT scope per the ITP — including visual, magnetic particle, ultrasonic, and radiographic testing)

• Mechanical, Electrical, and Plumbing — MEP quality control including (system pressure testing — hydraulic and pneumatic, equipment installation inspection against approved submittals, pre-commissioning punch list, and functional testing protocols)

5.2 Nonconformance Management

• Nonconforming product and work control per ISO 9001:2015 Clause 8.7 including (identification and segregation of nonconforming materials, nonconformance tagging and register entry, prohibition on incorporating nonconforming work until disposition is authorized)

• Nonconformance Report — NCR process including (NCR initiation, technical description of the nonconformance, root cause analysis, disposition options — Use As Is with engineer concurrence, Repair, Rework, or Reject — and NCR closure verification)

• Root Cause Analysis — RCA for construction nonconformances including (5-Why technique, fishbone — Ishikawa — diagram, and causal factor analysis — distinguishing between operator error, procedure deficiency, and material failure as root cause categories)

• Corrective Action and Preventive Action — CAPA system including (corrective action development for identified NCR root causes, CAPA implementation verification, effectiveness review, and systemic nonconformance trend analysis to prevent recurrence across the project)

• NCR trending and quality performance reporting including (weekly NCR volume by trade and work package, repeat nonconformance identification, and NCR trend data as a leading indicator of quality system effectiveness for management review)

6. Statistical Quality Control in Construction

• Statistical sampling plans for construction inspection including (acceptance sampling per ANSI/ASQ Z1.4: Sampling Procedures and Tables for Inspection by Attributes — AQL level selection, sample size determination, and acceptance and rejection number application)

• Control charts for construction process monitoring including (X-bar and R chart for concrete strength monitoring, p-chart for defect proportion tracking, and identifying out-of-control signals — points beyond control limits, runs, and trends — requiring corrective action)

• Process capability analysis including (Cp and Cpk calculation for construction processes where dimensional tolerance is specified — concrete cover measurement, structural alignment, and flatness tolerance — and identifying processes that are capable versus incapable of meeting specification)

• Cause and Effect — Fishbone diagram application including (structured team analysis of recurring construction quality defects — categorizing causes under manpower, machine, method, material, measurement, and environment)

• Pareto analysis for construction quality improvement including (identifying the 20% of defect types that account for 80% of nonconformances, prioritizing corrective action resources, and measuring improvement after corrective action implementation)

Day 4 — Domain 6: Project Turnover and Closeout and Domain 7: Operations and Maintenance

7. Project Turnover, Commissioning, and Closeout

7.1 Pre-Commissioning and Commissioning Quality

• Pre-commissioning quality management including (system completion verification — all installed components match approved submittals, pre-commissioning punch list development and clearance, and loop check completion for instrumentation and control systems)

• Commissioning Inspection and Test Plan including (commissioning hold points, witness requirements for client and authority commissioning representative, functional test protocols, and performance test acceptance criteria)

• Mechanical completion certificate including (documentation confirming all mechanical work is complete, inspected, and tested to specification — as a formal prerequisite for commissioning activities to commence)

• System handover packages including (as-built drawings, operation and maintenance manuals, equipment warranties, spare parts lists, test and commissioning records, and training records for operations personnel)

7.2 Punch List and Final Inspection

• Punch list management including (punch list generation during pre-handover inspection, item classification by priority — safety-critical, functional, and cosmetic — owner and contractor responsibilities for clearance, and punch list completion as a condition of practical completion certificate)

• Practical completion and taking-over certificate including (final inspection by client and engineer, remaining defects schedule, defects liability period commencement, and contractor obligations during the defects liability period)

• Project quality records closeout including (quality record compilation by work package, gap identification and resolution before final handover, and handover to client document management system or facility management team)

• Lessons learned and quality performance review including (post-project quality performance analysis — NCR volumes, rework costs, and client satisfaction rating — and formal lessons learned documentation for future project quality improvement)

8. Operations and Maintenance Quality Interface

• Operations and maintenance quality planning during construction including (identifying O&M requirements during design review, ensuring maintainability in construction quality decisions, and O&M manual quality review before handover)

• Warranty management during defects liability period including (contractor defect repair obligation, client defect notification procedure, response time requirements, and quality of repair verification by client quality team)

• Asset handover to facility management including (asset register population from construction quality records, equipment data transfer to CMMS — Computerized Maintenance Management System, and training records for operations and maintenance personnel)

• Post-occupancy quality evaluation including (structured review of construction quality performance in operation — identifying latent defects, performance shortfalls, and maintainability issues — and feeding findings back to the design and construction quality improvement process)

• Integration of construction quality records with ISO 55001 asset management lifecycle including (using construction quality data to inform maintenance strategy, inspection interval, and replacement planning decisions for built assets)

Day 5 — Domain 8: Quality Manager Skills, HSE Integration, Case Studies, and Exam Preparation

9. Quality Manager Leadership and Competency Skills

9.1 Leadership, Communication, and Team Building

• Quality manager leadership role in construction including (establishing quality culture from project start, visible quality leadership at site level, and balancing quality requirements against schedule and cost pressures without compromising standards)

• Stakeholder communication in construction quality management including (client quality reporting — monthly quality performance report content, regulatory authority interface management, and subcontractor quality performance communication)

• Team building for quality including (engaging trade supervisors and subcontractor quality personnel as quality system participants, recognizing quality performance, and addressing resistance to quality requirements through coaching rather than enforcement alone)

• Conflict resolution in construction quality management including (managing disputes between contractor and client quality representatives, engineer concurrence requests for NCR dispositions, and escalation procedures for unresolved quality disputes)

9.2 Internal Audit and Continuous Improvement

• Internal audit program per ISO 9001:2015 Clause 9.2 including (annual audit schedule development by process area, audit team independence requirement, audit checklist development, conducting the audit — opening meeting, evidence collection, and closing meeting — and audit finding classification)

• Management review of the construction quality management system per ISO 9001:2015 Clause 9.3 including (review inputs — audit results, NCR trends, customer feedback, and process performance — and review outputs — improvement actions, resource decisions, and quality objective revisions)

• Continuous improvement in construction quality applying PDCA — Plan-Do-Check-Act including (quality improvement opportunity identification from audit findings, NCR trends, and client feedback — and tracking improvement action effectiveness)

• Risk-based thinking in construction quality management per ISO 9001:2015 Clause 6.1 including (quality risk identification by project phase, risk likelihood and consequence assessment, and risk response integration into the Project Quality Plan)

10. HSE Integration and Environmental Quality Management

• Integration of HSE and quality management systems in construction including (aligned audits covering ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015 simultaneously, shared document control system, and integrated management review)

• HSE quality controls in construction including (safe work method statement quality review before approval, hazardous material handling quality requirements, and the quality implications of unsafe practices — rework from incident damage, project delay, and regulatory enforcement)

• Environmental quality management in construction per ISO 14001:2015 including (waste management quality records, environmental incident reporting, contaminated material identification and segregation, and sustainable construction material quality requirements)

• Construction quality in Green Building and sustainability frameworks including (LEED, BREEAM, and Estidama Pearl Rating System quality documentation requirements — material certification, energy performance testing, and indoor air quality records for rating submission)

• Regulatory authority quality submissions in Middle East construction including (municipality inspection and approval at defined construction stages, third-party inspection body involvement, and civil defense commissioning approval requirements for HSE-critical systems)

11. Case Studies, Group Discussions, and HSE and Quality Integration

• Case studies from construction quality failures in Middle East infrastructure, commercial, and oil and gas construction environments including (structural failures from uninspected concrete quality, MEP system failures from inadequate commissioning quality management, and subcontractor quality management failures leading to major rework and project delay) and the importance of comprehensive construction quality management training in protecting project outcomes, client relationships, and organizational reputation

• Group discussion on construction quality management challenges in regional environments including (managing quality in fast-track construction programs under extreme schedule pressure, maintaining quality system effectiveness with high-turnover multicultural construction workforces, and aligning multiple concurrent authority quality submission requirements on large infrastructure programs in UAE and KSA)

• Integrated quality management scenario workshop including (teams receive a presented construction project with quality plan gaps, an open NCR, an overdue ITP hold point, and a material non-conformance at delivery — applying ISO 9001:2015, NCR management, RCA, CAPA, and procurement quality principles to develop an integrated corrective quality management response for facilitator and peer review)

12. ASQ CCQM Examination Preparation

• Structured domain-by-domain examination review including (targeted review of all eight ASQ CCQM BoK domains with emphasis on higher-weighted domains — Construction Phase and Planning Phase — and identification of individual participant knowledge gaps for targeted final revision)

• Examination technique for the open-book CCQM assessment including (organizing reference materials for rapid retrieval during the examination, eliminating distractors in scenario-based multiple-choice questions, time management across 150 scored questions in 258 minutes, and applying quality terminology precisely in ASQ examination language)

• Timed mock examination including (completing a full timed 150-question practice paper across all eight CCQM BoK domains under open-book examination conditions — with individual domain performance analysis and facilitator-led review of commonly missed question types)

• Final revision and examination readiness confirmation including (addressing individual participant domain gaps identified in the mock examination, confirming reference material organization strategy, and final Q&A session on examination registration, testing window scheduling, and recertification requirements)