Course Title

1. Introduction to Facility Management

• Defining facility management and its organizational significance including (operational, financial, and occupant experience impact)

• Overview of the IFMA core competency framework

• Overview of ISO 41001 and its application to facility management systems

• The evolving role of facility management including (technology integration and strategic contribution)

• Distinguishing facility management from general property or asset management

2. Facility Management Systems and Governance

• Understanding facility management system structure including (context, leadership, and planning)

• Applying the Plan-Do-Check-Act (PDCA) cycle to facility management

• Establishing facility management policy and objectives

• Roles and responsibilities within the facility management structure

• Aligning facility governance with organizational strategy

3. Operations and Maintenance Strategy

• Preventive, corrective, and predictive maintenance approaches

• Developing maintenance schedules and work order systems

• Coordinating maintenance across mechanical, electrical, and structural systems

• Establishing key performance indicators for maintenance effectiveness

4. Building Systems Oversight

• HVAC system management including (performance monitoring and efficiency optimization)

• Electrical system management including (load monitoring and safety compliance)

• Plumbing and water system management including (leak detection and conservation measures)

• Coordinating multi-system maintenance interdependencies

5. Asset Management and Lifecycle Planning

• Asset inventory and condition assessment practices

• Applying lifecycle cost analysis to asset replacement decisions

• Capital planning and reserve fund considerations

• Balancing maintenance investment against asset performance and risk

6. Space Planning and Management

• Space utilization analysis and occupancy planning

• Applying space standards and allocation principles

• Coordinating space changes including (churn management and relocations)

• Technology tools supporting space management including (CAFM/CMMS systems overview)

7. Project Management for Facilities

• Defining project scope, budget, and timeline for facility projects

• Applying project management methodology to renovations and upgrades

• Coordinating contractors and stakeholders during project execution

• Managing project risk and change control

8. Finance and Business Management

• Facility budgeting principles including (operating and capital budgets)

• Financial reporting and cost tracking for facility operations

• Total cost of occupancy concepts

• Applying return on investment (ROI) thinking to facility decisions

9. Procurement and Vendor Management

• Procurement processes for facility services and supplies

• Developing and evaluating service level agreements (SLAs)

• Contractor and vendor performance monitoring

• Managing outsourced versus in-house facility service models

10. Leadership and Strategy in Facility Management

• Aligning facility management strategy with organizational objectives

• Leadership skills for managing facility teams and cross-functional stakeholders

• Change management principles applied to facility initiatives

• Communicating facility performance and value to senior leadership

11. Human Factors and Occupant Experience

• Understanding occupant needs and workplace experience factors

• Managing customer service expectations within facility operations

• Applying ergonomic and accessibility considerations to facility design

• Handling occupant complaints and service requests effectively

12. Risk Management and Business Continuity

• Identifying facility-related risks including (operational, safety, and environmental risks)

• Applying business continuity planning principles to facility operations

• Emergency preparedness and disaster recovery planning for facilities

• Insurance and liability considerations in facility management

13. Health, Safety, and Environmental Considerations

• Integrating ISO 45001 occupational health and safety principles into facility operations

• Environmental sustainability practices including (energy efficiency and waste reduction)

• Indoor environmental quality management including (air quality and lighting)

• Regulatory compliance considerations for facility operations

14. Technology and Innovation in Facility Management

• Overview of facility management technology including (CMMS, BIM, and IoT sensors)

• Applying data and analytics to facility decision-making

• Smart building concepts and automation basics

• Evaluating emerging technology for facility management application

15. Quality Management and Continuous Improvement

• Applying quality management principles to facility service delivery

• Establishing key performance indicators (KPIs) for facility operations

• Benchmarking facility performance against industry standards

• Driving continuous improvement through structured review processes

16. Sustainability and Environmental Stewardship

• Sustainable facility management practices including (energy management and green building principles)

• Overview of sustainability certification frameworks including (LEED awareness)

• Waste reduction and resource conservation strategies

• Reporting sustainability performance to stakeholders

17. Vendor and Contract Compliance Management

• Verifying contractor compliance with safety and quality requirements

• Managing contract disputes and performance shortfalls

• Auditing vendor performance against agreed service levels

• Applying corrective action processes for underperforming contracts

18. Emergency Preparedness and Crisis Management

• Developing facility-specific emergency response plans

• Coordinating emergency drills and evacuation exercises

• Managing crisis communication during facility emergencies

• Post-incident review and facility resilience improvement

19. Facility Performance Measurement and Benchmarking

• Establishing facility performance metrics including (cost per square foot and occupant satisfaction)

• Benchmarking against industry and regional facility performance data

• Reporting facility performance trends to organizational leadership

• Using performance data to inform strategic facility decisions

20. Facility Management Certification and Professional Development

• Overview of professional certification pathways in facility management

• Continuing education and competency maintenance requirements

• Building a professional development plan within the facility management field

• Understanding the value of certification to career and organizational credibility

21. Group Discussion and Case Studies

• Case studies from regional facility management challenges including (maintenance backlogs, budget overruns, and occupant satisfaction issues) and lessons learned in resolution

• Group discussion on common facility management pitfalls including (reactive maintenance culture and inadequate vendor oversight)

• Sharing regional best practices including (extreme climate maintenance planning and multi-tenant facility coordination)

• Discussion on positioning facility management as a strategic organizational function