Crisis & Disaster Management Training Course

1. Introduction to Crisis and Disaster Management

1.1 Crisis and Disaster Management Fundamentals

• Crisis versus disaster definitions including (scope differences, impact levels, response requirements)

• Crisis management lifecycle including (prevention, preparedness, response, recovery, mitigation)

• International standards and frameworks including (ISO 22301, NFPA 1600, ISO 22320)

• Organizational resilience concepts including (adaptive capacity, robustness, redundancy)

• Legal and regulatory requirements including (occupational safety laws, environmental regulations, reporting obligations)

1.2 Types of Crises and Disasters

• Natural disasters including (earthquakes, floods, extreme heat events, sandstorms)

• Technological disasters including (industrial accidents, infrastructure failures, cyber incidents)

• Human-caused emergencies including (workplace violence, terrorism, sabotage)

• Public health emergencies including (pandemics, disease outbreaks, mass casualties)

• Reputational crises including (media incidents, product recalls, stakeholder conflicts)

2. Risk Assessment and Threat Analysis

2.1 Hazard Identification and Analysis

• Systematic hazard identification methods including (brainstorming sessions, historical data review, site inspections)

• Vulnerability assessment techniques including (critical infrastructure analysis, dependency mapping)

• Consequence analysis including (impact scenarios, cascading effects, recovery timelines)

• Risk evaluation matrices including (likelihood and severity ratings, risk prioritization)

• Business Impact Analysis (BIA) methodology including (critical function identification, maximum tolerable downtime, resource requirements)

2.2 Risk Mitigation Strategies

• Risk treatment options including (avoidance, reduction, transfer, acceptance)

• Preventive measures implementation including (engineering controls, administrative controls, protective barriers)

• Risk transfer mechanisms including (insurance coverage, contractual agreements, partnerships)

• Contingency resource planning including (emergency supplies, backup systems, alternate facilities)

• Monitoring and review processes including (periodic reassessments, trigger indicators, emerging threats)

3. Emergency Preparedness and Planning

3.1 Emergency Response Plan Development

• Planning team establishment including (cross-functional representation, subject matter experts, stakeholder input)

• Emergency response objectives including (life safety, asset protection, environmental protection, business continuity)

• Response procedures documentation including (action checklists, decision trees, contact directories)

• Resource inventory and allocation including (personnel, equipment, supplies, external support)

• Plan testing and validation including (tabletop exercises, functional drills, full-scale simulations)

3.2 Business Continuity Planning

• Business continuity strategy formulation including (recovery time objectives, recovery point objectives, alternate operations)

• Critical function prioritization including (essential services, dependencies, sequencing)

• Continuity solutions design including (workarounds, manual processes, technology alternatives)

• Recovery site strategies including (hot sites, warm sites, cold sites, reciprocal agreements)

• Supply chain continuity including (vendor assessment, alternative suppliers, inventory buffering)

4. Crisis Communication Management

4.1 Crisis Communication Planning

• Communication objectives including (information dissemination, reputation protection, stakeholder confidence)

• Stakeholder mapping including (internal audiences, external audiences, regulatory bodies, media)

• Message development including (key messages, holding statements, frequently asked questions)

• Communication channels selection including (emergency notification systems, social media, press releases, hotlines)

• Spokesperson designation and training including (media interviews, public statements, internal briefings)

4.2 Media Relations and Public Information

• Media management strategies including (press conferences, media monitoring, rumor control)

• Social media crisis response including (rapid response protocols, misinformation correction, sentiment analysis)

• Internal communication protocols including (employee notifications, management updates, remote workforce communication)

• Community engagement including (public warnings, evacuation notices, recovery information)

• Post-crisis communication including (lessons learned sharing, reputation recovery, transparency initiatives)

5. Incident Command and Emergency Operations

5.1 Incident Command System (ICS)

• ICS organizational structure including (command staff, general staff, unified command)

• Incident management roles including (incident commander, operations section, planning section, logistics section, finance section)

• Span of control principles including (manageable team sizes, delegation, reporting relationships)

• Resource management including (ordering, tracking, demobilization)

• Operational period planning including (action plans, briefings, status updates)

5.2 Emergency Operations Center (EOC)

• EOC activation criteria including (incident severity, resource requirements, coordination needs)

• EOC layout and equipment including (situation displays, communication systems, workstations)

• EOC staffing and shifts including (position assignments, rotation schedules, relief planning)

• Information management including (situation reports, status boards, documentation systems)

• Coordination with field operations including (information flow, resource support, strategic guidance)

6. Emergency Response Operations

6.1 Initial Response Actions

• Emergency detection and notification including (alarm systems, reporting protocols, verification procedures)

• Immediate response priorities including (life safety measures, hazard control, damage assessment)

• Evacuation and shelter-in-place procedures including (routes, assembly points, accountability)

• Emergency shutdown procedures including (equipment isolation, process interruption, utility control)

• First responder coordination including (emergency services liaison, access facilitation, information sharing)

6.2 Tactical Response Management

• Resource deployment including (personnel assignment, equipment distribution, mutual aid requests)

• Operational safety management including (hazard monitoring, personal protective equipment, safety officers)

• Search and rescue operations including (systematic search patterns, victim location, extraction techniques)

• Damage control measures including (fire suppression, containment, stabilization)

• Medical emergency response including (triage, first aid, casualty transportation)

7. Recovery and Restoration Operations

7.1 Disaster Recovery Planning

• Recovery objectives establishment including (restoration priorities, recovery timelines, success criteria)

• Damage assessment procedures including (structural evaluations, equipment inspections, environmental surveys)

• Recovery strategy selection including (repair versus replace, temporary solutions, permanent restoration)

• Resource mobilization including (contractor engagement, material procurement, workforce deployment)

• Financial recovery including (insurance claims, emergency funding, cost documentation)

7.2 Business Resumption

• Critical operations restart including (system restoration, data recovery, supply chain reactivation)

• Workspace recovery including (facility repairs, temporary relocation, equipment replacement)

• Workforce recovery including (employee support, return-to-work planning, psychological support)

• Customer and stakeholder management including (service restoration communication, relationship rebuilding)

• Lessons learned documentation including (after-action reviews, improvement identification, plan updates)