Course Title

1. Introduction to Facility Management

• Definition and scope of facility management including (hard FM — building systems, maintenance, and infrastructure — and soft FM — cleaning, catering, security, and workplace services)

• The FM management system framework under ISO 41001:2018 including (the demand organization versus supply organization model, FM system scope definition, and PDCA application to FM service delivery)

• Related standards and their FM integration including (ISO 55001 for asset management, ISO 50001 for energy, ISO 14001 for environment, ISO 45001 for HSE, and ISO 9001 for quality)

• FM strategic alignment including (connecting FM service delivery to organizational core business objectives and demonstrating FM value contribution)

• FM trends in Middle East built environments including (smart building technology, integrated FM outsourcing models, and FM's role in Vision 2030 and UAE Net Zero 2050 national development programs)

2. FM Strategy, Service Specification, and SLAs

• FM strategy development including (FM needs assessment, service scope definition per ISO 41001:2018 Clause 8, and alignment with organizational strategic objectives)

• Service specification development including (defining what FM services are to be delivered, at what quality standard, at what frequency, and how performance will be objectively measured)

• Service Level Agreement (SLA) structure and content including (service description, KPIs, response time targets, escalation procedures, and remedies for non-performance)

• FM KPI framework development including (availability KPIs — uptime and mean time to repair, quality KPIs — customer satisfaction and audit scores, cost KPIs — cost per m² and cost per occupant, and sustainability KPIs — energy intensity and waste diversion rate)

• Demand management in FM including (managing FM service requests, prioritization by criticality, and balancing planned versus reactive demand within available resources)

• FM budgeting and cost management including (OpEx versus CapEx categorization, lifecycle cost modeling, FM budget variance management, and benchmarking FM cost per m² against regional comparators)

3. Asset Management and Maintenance Planning

• Asset management principles under ISO 55001: Asset Management — Management Systems — Requirements including (asset lifecycle phases — acquisition, operation, maintenance, and disposal — and the asset management plan structure)

• Asset register development including (asset identification, classification by criticality, condition rating, replacement value, and remaining useful life — as the foundation for maintenance and capital planning)

• Preventive maintenance program development including (maintenance task identification, frequency setting by manufacturer recommendation and asset criticality, resource scheduling, and work order management)

• Condition-based maintenance including (applying inspection and monitoring data — vibration analysis, thermographic survey, and ultrasonic testing — to trigger maintenance based on actual condition rather than fixed time intervals)

• Corrective and breakdown maintenance management including (work order prioritization by criticality, mean time to repair targets, spare parts inventory management, and root cause analysis for recurring failures)

• Planned Preventive Maintenance (PPM) schedules and compliance tracking including (PPM schedule development, completion rate KPI monitoring, and escalation for overdue critical assets)

4. Building Systems Management

• HVAC system management including (cooling tower maintenance, chiller performance monitoring, air handling unit service schedule, and indoor air quality management — critical in Middle East high-temperature environments)

• Electrical systems management including (HV and LV distribution maintenance, emergency generator testing and load bank testing, UPS system maintenance, and building management system — BMS — monitoring)

• Plumbing and water system management including (potable water quality compliance, water storage tank cleaning schedules, legionella risk management, and grey water system maintenance where applicable)

• Fire protection system management including (fire alarm panel testing, sprinkler system inspection, portable extinguisher inspection, and civil defense compliance documentation per UAE Civil Defense and regional authority requirements)

• Building envelope and structure including (external façade inspection, roof waterproofing condition assessment, drainage maintenance, and structural inspection scheduling for aging buildings)

• Building Management System — BMS and smart building technology including (BMS monitoring of building systems, alarm management and response, integration with CMMS — Computerized Maintenance Management System — and predictive analytics for building performance)

5. Energy Management

• Energy management system principles under ISO 50001: Energy Management Systems including (energy policy, energy baseline establishment, significant energy use identification, and energy performance indicator — EnPI — development)

• Building energy audit methodology including (utility data collection and analysis, energy consumption benchmarking by building type and climate zone, and identifying top energy consuming systems)

• Energy conservation measures for commercial buildings including (HVAC optimization — setpoint management, occupancy scheduling — lighting controls, insulation upgrades, and building envelope improvements)

• Renewable energy integration in facilities including (solar PV system management, energy metering and sub-metering, and renewable energy contribution to building energy balance)

• Energy performance monitoring and reporting including (monthly energy consumption dashboards, EnPI trending, energy cost analysis, and management reporting on energy performance improvement progress)

• Sustainability frameworks in Middle East FM including (Green Building Rating — LEED, BREEAM, and Estidama Pearl Rating System — energy and carbon reporting obligations, and UAE Net Zero 2050 commitments in the built environment)

6. Environmental Management in FM

• Environmental management principles in facility operations under ISO 14001: Environmental Management Systems including (environmental aspect identification, significant environmental impact assessment, and legal compliance register development)

• Waste management in FM operations including (waste segregation at source — general, recyclable, hazardous, and electronic waste — waste disposal contractor management, and waste diversion rate tracking)

• Hazardous material management in buildings including (asbestos register and management plan, refrigerant management under F-gas regulations, chemical storage compliance, and MSDS availability for facility chemicals)

• Water conservation in FM including (water consumption metering, leak detection programs, irrigation efficiency management, and grey water reuse system management)

• Environmental incident response including (chemical spill containment and disposal, storm water pollution prevention, and regulatory authority notification obligations for environmental incidents)

7. HSE Integration in Facility Management

• Integration of FM operations within the HSE management system per ISO 45001: Occupational Health and Safety Management Systems including (FM risk register, permit-to-work for high-risk FM activities, and incident investigation and reporting)

• Contractor safety management in FM including (pre-qualification HSE assessment, induction requirements, permit-to-work authorization, HSE performance monitoring, and non-performance escalation)

• Working at height in FM operations including (façade cleaning, roof access, and HVAC maintenance — fall prevention hierarchy, rope access and MEWP authorization, and rescue plan requirements)

• Confined space management in FM including (underground utility vaults, water storage tanks, and HVAC plenum spaces — permit system, atmospheric testing, and rescue plan requirements)

• Electrical safety in FM including (authorized person and competent person designation, isolation and LOTO procedures, and safe working near live electrical equipment)

• Emergency preparedness and business continuity in FM including (building emergency response plan, critical service continuity during power failure or major system outage, and evacuation planning and drill management)

8. Contractor and Vendor Management

• FM contractor management strategy including (in-house versus outsourced FM service model selection, bundled versus specialist contractor strategy, and Total Facilities Management — TFM — contract model)

• Contractor pre-qualification and selection including (technical capability assessment, HSE performance record review, financial stability check, and reference verification before contract award)

• Contract management and SLA governance including (service delivery monitoring against SLA KPIs, monthly performance review meetings, KPI breach remediation, and contract renewal and variation management)

• Contractor performance management including (scorecard development covering quality, HSE, responsiveness, and cost, and escalation procedure for persistent underperformance)

• Procurement and supply chain management in FM including (FM materials and spare parts procurement, approved supplier list management, and category spend analysis for cost optimization)

9. Space Management and Workplace Services

• Space management principles including (space classification — office, amenity, circulation, and plant — space inventory maintenance, and utilization measurement using occupancy sensors or manual surveys)

• Space utilization analysis including (utilization rate benchmarking, identifying under-utilized and over-utilized areas, and using utilization data to inform workplace reconfiguration and densification decisions)

• Workplace design standards and occupancy planning including (space allocation per occupant standards, collaborative and focus work zone design, and managing moves, additions, and changes — MAC)

• Soft FM service management including (cleaning specification and quality audit, catering contract management, security service delivery, and reception and concierge service standards)

• Occupant experience and customer satisfaction including (FM helpdesk management, service request response time compliance, occupant satisfaction survey design, and acting on feedback to improve service delivery)

10. FM Technology and CAFM Systems

• Computerized Maintenance Management Systems — CMMS including (work order management, PPM scheduling, asset register maintenance, spare parts inventory, and maintenance cost reporting)

• Computer-Aided Facility Management — CAFM and Integrated Workplace Management Systems — IWMS including (space management, move management, lease management, and BMS integration)

• Building Information Modelling — BIM in FM including (BIM as-built model handover for FM, asset data embedded in BIM, and BIM-CMMS integration for lifecycle management)

• IoT and smart building technology in FM including (occupancy sensors, energy sub-metering, predictive maintenance sensors, and real-time building performance dashboards)

• FM data management and reporting including (FM KPI dashboard development, data quality management, and using FM data to support management decision-making and budget justification)

11. FM Quality Management and Performance Measurement

• Quality management in FM per ISO 9001 and ISO 41001:2018 including (FM documented information requirements, process documentation, nonconformance management, and corrective action tracking)

• FM performance measurement framework including (balanced scorecard approach covering financial, customer, process, and learning dimensions — aligned with ISO 41001:2018 performance evaluation requirements)

• Internal FM audit program including (audit planning, checklist development, conducting FM system audits, finding classification, corrective action, and management review input)

• Benchmarking in FM including (cost per m² benchmarking, maintenance compliance rate comparison, energy intensity benchmarking against regional and international building performance databases)

• Continual improvement in FM applying PDCA — Plan-Do-Check-Act including (identifying improvement opportunities from audit findings, occupant complaints, KPI trends, and incident investigation outcomes)

12. Case Studies, HSE, Quality Integration, and Group Discussions

• Integration of all FM management system domains within a unified HSE and quality framework including (demonstrating the ISO 41001, ISO 55001, ISO 50001, ISO 14001, ISO 45001, and ISO 9001 interface — and the audit readiness requirements across all standards simultaneously)

• Case studies from FM programs in Middle East commercial, industrial, and institutional environments including (energy management programs that delivered significant utility cost reductions in high-rise commercial buildings, maintenance failures that caused critical system downtime in data centre and hospital facilities, and contractor management failures that resulted in HSE incidents and SLA penalties) and the importance of proper FM training in protecting asset value, occupant safety, and operational continuity

• Group discussion on FM challenges in regional professional contexts including (managing FM in extreme heat environments — HVAC load, facade maintenance, and outdoor worker protection, outsourcing FM in markets with limited specialist contractor depth, and aligning FM practices with Green Building and sustainability rating obligations in UAE and KSA built environments)

• FM system design workshop including (teams receive a presented facility scenario and develop a structured FM plan covering asset register, PPM schedule, energy management approach, contractor strategy, SLA KPIs, and HSE integration — presented for peer and facilitator review)