Course Title

1. Introduction to Facility Management

• Defining facility management and its organizational significance including (operational, financial, and occupant experience impact)

• Overview of the IFMA FMP Credential framework and core competency areas

• Overview of ISO 41001 and its application to facility management systems

• The evolving role of facility management including (technology integration and strategic contribution)

2. Facility Management Systems and Governance

• 2.1 ISO 41001 FrameworkUnderstanding facility management system structure including (context, leadership, and planning)
  Applying the Plan-Do-Check-Act (PDCA) cycle to facility management
  

• 2.2 Governance and PolicyEstablishing facility management policy and objectives
  Roles and responsibilities within the facility management structure
  

3. Operations and Maintenance Management

• 3.1 Maintenance StrategyPreventive, corrective, and predictive maintenance approaches
  Developing maintenance schedules and work order systems
  

• 3.2 Building Systems OversightHVAC, electrical, and plumbing system management basics
  Coordinating maintenance across mechanical, electrical, and structural systems
  

4. Asset Management and Lifecycle Planning

• Asset inventory and condition assessment practices

• Applying lifecycle cost analysis to asset replacement decisions

• Capital planning and reserve fund considerations

• Balancing maintenance investment against asset performance and risk

5. Space Planning and Management

• Space utilization analysis and occupancy planning

• Applying space standards and allocation principles

• Coordinating space changes including (churn management and relocations)

• Technology tools supporting space management including (CAFM/CMMS systems overview)

6. Project Management for Facilities

• 6.1 Project PlanningDefining project scope, budget, and timeline for facility projects
  Applying basic project management methodology to renovations and upgrades
  

• 6.2 Project Execution and OversightCoordinating contractors and stakeholders during project execution
  Managing project risk and change control
  

7. Finance and Business Management

• Facility budgeting principles including (operating and capital budgets)

• Financial reporting and cost tracking for facility operations

• Total cost of occupancy concepts

• Applying return on investment (ROI) thinking to facility decisions

8. Procurement and Vendor Management

• Procurement processes for facility services and supplies

• Developing and evaluating service level agreements (SLAs)

• Contractor and vendor performance monitoring

• Managing outsourced versus in-house facility service models

9. Leadership and Strategy in Facility Management

• Aligning facility management strategy with organizational objectives

• Leadership skills for managing facility teams and cross-functional stakeholders

• Change management principles applied to facility initiatives

• Communicating facility performance and value to senior leadership

10. Human Factors and Occupant Experience

• Understanding occupant needs and workplace experience factors

• Managing customer service expectations within facility operations

• Applying ergonomic and accessibility considerations to facility design

• Handling occupant complaints and service requests effectively

11. Risk Management and Business Continuity

• Identifying facility-related risks including (operational, safety, and environmental risks)

• Applying business continuity planning principles to facility operations

• Emergency preparedness and disaster recovery planning for facilities

• Insurance and liability considerations in facility management

12. Health, Safety, and Environmental Considerations

• Integrating ISO 45001 occupational health and safety principles into facility operations

• Environmental sustainability practices including (energy efficiency and waste reduction)

• Indoor environmental quality management including (air quality and lighting)

• Regulatory compliance considerations for facility operations

13. Technology and Innovation in Facility Management

• Overview of facility management technology including (CMMS, BIM, and IoT sensors)

• Applying data and analytics to facility decision-making

• Smart building concepts and automation basics

• Evaluating emerging technology for facility management application

14. Quality Management and Continuous Improvement

• Applying quality management principles to facility service delivery

• Establishing key performance indicators (KPIs) for facility operations

• Benchmarking facility performance against industry standards

• Driving continuous improvement through structured review processes

15. Sustainability and Environmental Stewardship

• Sustainable facility management practices including (energy management and green building principles)

• Overview of sustainability certification frameworks including (LEED awareness)

• Waste reduction and resource conservation strategies

• Reporting sustainability performance to stakeholders

16. Group Discussion and Case Studies

• Case studies from regional facility management challenges including (maintenance backlogs, budget overruns, and occupant satisfaction issues) and lessons learned in resolution

• Group discussion on common facility management pitfalls including (reactive maintenance culture, inadequate vendor oversight, and poor stakeholder communication)

• Sharing regional best practices including (extreme climate maintenance planning and multi-tenant facility coordination)

• Discussion on positioning facility management as a strategic organizational function