Course Title

1. Introduction to Internal Auditing

• Defining internal auditing and its role within an organization including (verification, improvement, and risk identification)

• Overview of the ISO 19011 framework and its application to internal audits

• Differences between first-party, second-party, and third-party audits

• Overview of common internal audit shortcomings including (superficial questioning and inconsistent evidence gathering)

2. Foundations of Integrated Management Systems

• 2.1 IMS Structure and PurposeUnderstanding the Integrated Management System (IMS) concept including (combining quality, environmental, and safety management)
  Benefits of integration including (reduced duplication and unified audit processes)
  

• 2.2 Core Standard RequirementsOverview of ISO 9001 core requirements including (customer focus and process approach)
  Overview of ISO 14001 and ISO 45001 core requirements including (environmental aspects and hazard identification)
  

3. Audit Program Planning

• Establishing an audit program including (objectives, scope, and resource allocation)

• Determining audit frequency and prioritization including (risk-based scheduling and process criticality)

• Auditor competence and independence requirements including (objectivity and conflict of interest avoidance)

• Coordinating audit logistics including (scheduling, notifying auditees, and resource confirmation)

4. Preparing for the Audit

• Defining audit scope, criteria, and objectives for a specific audit

• Reviewing relevant documentation including (procedures, previous audit reports, and process records)

• Developing audit checklists and question plans aligned to process risk

• Preparing an audit plan including (timing, sequence, and auditee coordination)

5. Audit Techniques and Evidence Gathering

• 5.1 Gathering Objective EvidenceInterviewing techniques including (open-ended questioning and active listening)
  Observation techniques including (verifying practice against procedure)
  

• 5.2 Document and Record ReviewReviewing records and documentation including (traceability and consistency verification)
  Sampling methodology for evidence collection including (representative sample selection)
  

6. Auditing Quality Management Processes

• Auditing customer-related processes including (requirements, feedback, and complaint handling)

• Auditing process control and product/service conformity

• Auditing management review and continual improvement processes

• Common quality-related non-conformances including (inadequate process control and missing records)

7. Auditing Environmental Management Processes

• Auditing environmental aspect and impact identification

• Auditing legal and regulatory compliance evaluation processes

• Auditing waste management and emergency preparedness procedures

• Common environmental non-conformances including (inadequate monitoring and undocumented aspects)

8. Auditing Occupational Health and Safety Processes

• Auditing hazard identification and risk assessment processes

• Auditing incident investigation and corrective action processes

• Auditing emergency preparedness and worker consultation processes

• Common OH&S non-conformances including (incomplete risk assessments and inadequate training records)

9. Identifying and Classifying Audit Findings

• Distinguishing conformance from non-conformance including (objective evidence versus assumption)

• Classifying findings including (minor non-conformance, major non-conformance, and observation)

• Writing clear, evidence-based non-conformance statements including (requirement, evidence, and finding)

• Avoiding common findings-writing errors including (vague language and unsupported conclusions)

10. Audit Reporting and Communication

• Structuring audit reports for clarity including (summary, findings, and conclusions)

• Conducting the closing meeting including (presenting findings and managing auditee response)

• Communicating findings objectively and constructively

• Managing disagreement or pushback during reporting

11. Corrective Action and Audit Follow-Up

• Reviewing corrective action plans submitted by auditees

• Verifying corrective action effectiveness including (root cause adequacy and evidence of implementation)

• Closing out audit findings and updating audit records

• Reporting audit program performance and trends to management

12. Group Discussion and Case Studies

• Case studies on internal audit findings across quality, environmental, and safety processes including (documentation gaps, recurring non-conformances, and ineffective corrective actions) and lessons learned

• Group discussion on common auditor challenges including (auditee resistance, time constraints, and maintaining objectivity)

• Sharing regional best practices including (integrated audit scheduling and cross-functional coordination)

• Discussion on embedding a value-adding internal audit culture within organizational management systems