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ACCREDITATIONS
Clients
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RESULTS-ORITNTED Training Description
Course Duration
5 Days
Training Delivery Method
Classroom (Instructor-Led)
Instructors Languages
English / Arabic / Urdu / Hindi / Pashto
Certification Provider
PECB - Canada
Certificate Validity
3 Years
Course Average Passing Rate
97%
Competency Assessment Criteria
Practical Assessment and Knowledge Assessment
Post Training Reporting
Post Training Report + Candidate(s) Training Evaluation Forms
Training Design Methodology
ADDIE Training Design Methodology
Certificate of Successful Completion
Verifiable certification is provided upon successful completion.
Course Overview
Laboratory results carry weight only when the laboratory generating them can demonstrate technical competence and consistent, defensible processes — a single gap in calibration traceability, method validation, or uncertainty estimation can undermine the credibility of an entire body of test or calibration data. In testing, calibration, and inspection facilities across the Middle East supporting construction materials, environmental monitoring, oil and gas, and manufacturing sectors, accreditation to ISO/IEC 17025 is often a prerequisite for market access, regulatory acceptance, and customer trust.
This extended training course is designed to build comprehensive, standards-based competency in the management and technical requirements of ISO/IEC 17025:2017: General Requirements for the Competence of Testing and Calibration Laboratories, the internationally recognized standard governing laboratory accreditation. Participants will progress through the full standard structure — general, structural, resource, process, and management system requirements — building the depth of competency required to implement, maintain, and support accreditation of a laboratory quality management system.
Key Learning Objectives
Explain the structure and purpose of ISO/IEC 17025:2017 and its role in laboratory accreditation
Apply impartiality and confidentiality requirements to laboratory operations
Identify structural and resource requirements including personnel competence and equipment management
Apply process requirements including method selection, validation, and measurement uncertainty estimation
Apply sampling and handling of test/calibration items requirements
Ensure the validity of results through quality control and proficiency testing participation
Apply management system requirements supporting continual improvement and accreditation maintenance
Prepare laboratory documentation and records to support accreditation assessment
Course Outline
1. Introduction to ISO/IEC 17025:2017
1.1 Purpose and Scope of the Standard
Defining laboratory competence and its significance to accreditation and market credibility
Overview of the ISO/IEC 17025:2017 standard structure and its 2017 revision changes
Distinguishing testing, calibration, and sampling activities under the standard's scope
Overview of accreditation bodies and their role in laboratory assessment
Understanding the relationship between ISO/IEC 17025 and ISO 9001
1.2 Risk-Based Thinking in Laboratory Management
Introducing risk-based thinking as a core principle of the 2017 revision
Identifying risks and opportunities relevant to laboratory operations
Applying risk-based thinking to decision-making across laboratory processes
Balancing risk-based flexibility with documented process control
Understanding the reduced prescriptiveness of the 2017 revision compared to 2005
2. General Requirements
2.1 Impartiality
Understanding impartiality requirements and identifying threats to impartiality
Managing conflicts of interest including (ownership, funding, and commercial pressure)
Implementing safeguards to protect impartiality in laboratory decision-making
Documenting impartiality commitments and top management accountability
Handling situations where impartiality is challenged by clients or stakeholders
2.2 Confidentiality
Confidentiality obligations regarding client information and results
Managing confidentiality when information is required by law or contractual arrangements
Personnel confidentiality commitments and training
Handling confidentiality breaches and corrective response
Balancing confidentiality with information legally required to be disclosed
3. Structural Requirements
3.1 Legal Status and Organizational Structure
Legal identity and accountability requirements for the laboratory
Defining organizational structure and reporting relationships
Identifying activities affecting results and defining responsibility for them
Documenting the laboratory's organization and management structure
Ensuring adequate authority and resources are available to management
3.2 Management Responsibility
Top management commitment to competence, impartiality, and consistent operation
Communicating the importance of meeting customer and regulatory requirements
Ensuring integrity of the management system is maintained during changes
Assigning responsibility for management system oversight
Establishing policies and objectives for laboratory quality
4. Resource Requirements — Personnel
4.1 Personnel Competence
Defining competence requirements for personnel performing laboratory activities
Establishing competence criteria including (education, training, and experience)
Authorizing personnel for specific tasks including (sampling, testing, and reporting)
Monitoring personnel competence through ongoing performance evaluation
Maintaining personnel records including (qualifications and training history)
4.2 Training and Supervision
Developing and delivering personnel training programs
Supervising personnel including trainees and new staff
Evaluating the effectiveness of training activities
Maintaining awareness of personnel roles in the management system
5. Resource Requirements — Facilities and Equipment
5.1 Facilities and Environmental Conditions
Facility requirements supporting valid testing and calibration activities
Monitoring, controlling, and recording environmental conditions
Managing access to areas affecting the quality of laboratory activities
Preventing cross-contamination and ensuring housekeeping standards
Documenting facility requirements specific to test or calibration methods
5.2 Equipment Management
Equipment selection, calibration, and maintenance requirements
Establishing calibration programs and traceability to national/international standards
Equipment identification, labeling, and status marking
Handling defective or out-of-tolerance equipment including (quarantine and impact assessment)
Maintaining equipment records including (calibration history and maintenance)
6. Resource Requirements — Metrological Traceability and External Providers
6.1 Metrological Traceability
Establishing metrological traceability to the International System of Units (SI)
Selecting appropriate calibration laboratories and reference standards
Managing reference materials and their traceability
Documenting traceability chains for testing and calibration results
6.2 Externally Provided Products and Services
Evaluating and selecting external providers including (calibration and subcontracted testing)
Verifying externally provided products and services meet requirements
Maintaining records of external provider evaluation and performance
Managing communication and agreements with external providers
7. Process Requirements — Review and Method Selection
7.1 Review of Requests, Tenders, and Contracts
Reviewing customer requirements before accepting work
Resolving differences between request and laboratory capability
Documenting contract review outcomes and any deviations
Managing amendments to contracts after work has commenced
7.2 Selection, Verification, and Validation of Methods
Selecting appropriate methods including (standard and non-standard methods)
Verifying methods before routine use
Validating non-standard, laboratory-developed, and modified methods
Documenting method performance characteristics from validation
8. Process Requirements — Sampling and Handling
8.1 Sampling
Developing sampling plans and methods including (statistical basis where applicable)
Recording sampling data including (location, date, and environmental conditions)
Managing deviations from the sampling plan
Ensuring sampling personnel competence
8.2 Handling of Test or Calibration Items
Procedures for transportation, receipt, handling, and storage of items
Protecting items from deterioration, loss, or damage
Identifying and recording item condition upon receipt
Managing items requiring special handling including (environmental or time-sensitive items)
9. Process Requirements — Technical Records and Measurement Uncertainty
9.1 Technical Records
Maintaining technical records sufficient to enable reconstruction of results
Recording observations, data, and calculations at the time of activity
Managing corrections and amendments to technical records
Retaining technical records for the required period
9.2 Measurement Uncertainty
Identifying contributing components to measurement uncertainty
Applying appropriate methods to evaluate measurement uncertainty
Reporting measurement uncertainty in accordance with method and client requirements
Understanding the relationship between uncertainty and result validity
10. Process Requirements — Ensuring Validity of Results
10.1 Quality Control
Developing a quality control program for monitoring result validity
Applying internal quality control techniques including (control charts and duplicate testing)
Participating in interlaboratory comparisons and proficiency testing
Analyzing quality control data and identifying trends requiring action
10.2 Reporting of Results
Reporting requirements for test reports and calibration certificates
Including required content including (results, uncertainty, and method reference)
Managing amendments and reissuance of reports and certificates
Reporting opinions and interpretations where applicable
11. Process Requirements — Complaints and Nonconforming Work
11.1 Complaints
Establishing a process for receiving and evaluating complaints
Investigating complaints and determining appropriate actions
Communicating outcomes to complainants
Documenting complaint handling and using data for improvement
11.2 Nonconforming Work
Identifying nonconforming work affecting laboratory activities
Evaluating the significance of nonconforming work
Taking action including (halting work, recall, and notifying customers)
Documenting nonconforming work and corrective actions taken
12. Process Requirements — Data Control and Records
12.1 Control of Data and Information Management
Managing laboratory information systems and data integrity
Verifying calculations and data transfers for accuracy
Protecting data from unauthorized access and loss
Maintaining system validation for laboratory information management systems
12.2 Control of Records
Establishing procedures for record identification, storage, and retention
Managing both technical and quality management system records
Protecting records from damage, deterioration, and unauthorized access
Retention periods and disposal procedures for laboratory records
13. Management System Requirements
13.1 Management System Options and Documentation
Understanding Option A and Option B approaches to meeting management system requirements
Establishing, documenting, and maintaining management system policies and objectives
Controlling management system documents including (version control and approval)
Communicating management system requirements to personnel
13.2 Addressing Risks and Opportunities
Identifying risks and opportunities affecting management system effectiveness
Planning actions to address identified risks and opportunities
Evaluating the effectiveness of actions taken
Integrating risk and opportunity management into continual improvement
14. Internal Audits, Management Review, and Continual Improvement
14.1 Internal Audits
Planning and conducting internal audits of the management system
Selecting competent and objective internal auditors
Reporting audit findings and identifying nonconformities
Following up on internal audit corrective actions
14.2 Management Review and Improvement
Conducting management review including (required inputs and outputs)
Identifying opportunities for improvement arising from management review
Implementing corrective actions for identified nonconformities
Applying continual improvement principles to laboratory processes
15. Accreditation Readiness and Assessment Preparation
15.1 Preparing for Accreditation Assessment
Understanding the accreditation body assessment process
Preparing documentation and records for assessor review
Conducting a pre-assessment gap analysis against ISO/IEC 17025 requirements
Addressing common findings identified during accreditation assessments
15.2 Maintaining Accreditation
Understanding surveillance and reassessment cycles
Managing scope changes and extension to accreditation
Responding to accreditation body findings and corrective action requests
Sustaining ongoing compliance between assessment cycles
16. Group Discussion and Case Studies
Case studies from regional laboratory accreditation experiences including (assessment findings, proficiency testing failures, and successful accreditation journeys) and lessons learned
Group discussion on common implementation challenges including (measurement uncertainty estimation, method validation, and impartiality management)
Sharing regional best practices including (multi-site laboratory coordination and accreditation body engagement)
Discussion on embedding a culture of technical competence and continual improvement within laboratory operations
1. Introduction to ISO/IEC 17025:2017
1.1 Purpose and Scope of the Standard
Defining laboratory competence and its significance to accreditation and market credibility
Overview of the ISO/IEC 17025:2017 standard structure and its 2017 revision changes
Distinguishing testing, calibration, and sampling activities under the standard's scope
Overview of accreditation bodies and their role in laboratory assessment
Understanding the relationship between ISO/IEC 17025 and ISO 9001
1.2 Risk-Based Thinking in Laboratory Management
Introducing risk-based thinking as a core principle of the 2017 revision
Identifying risks and opportunities relevant to laboratory operations
Applying risk-based thinking to decision-making across laboratory processes
Balancing risk-based flexibility with documented process control
Understanding the reduced prescriptiveness of the 2017 revision compared to 2005
2. General Requirements
2.1 Impartiality
Understanding impartiality requirements and identifying threats to impartiality
Managing conflicts of interest including (ownership, funding, and commercial pressure)
Implementing safeguards to protect impartiality in laboratory decision-making
Documenting impartiality commitments and top management accountability
Handling situations where impartiality is challenged by clients or stakeholders
2.2 Confidentiality
Confidentiality obligations regarding client information and results
Managing confidentiality when information is required by law or contractual arrangements
Personnel confidentiality commitments and training
Handling confidentiality breaches and corrective response
Balancing confidentiality with information legally required to be disclosed
3. Structural Requirements
3.1 Legal Status and Organizational Structure
Legal identity and accountability requirements for the laboratory
Defining organizational structure and reporting relationships
Identifying activities affecting results and defining responsibility for them
Documenting the laboratory's organization and management structure
Ensuring adequate authority and resources are available to management
3.2 Management Responsibility
Top management commitment to competence, impartiality, and consistent operation
Communicating the importance of meeting customer and regulatory requirements
Ensuring integrity of the management system is maintained during changes
Assigning responsibility for management system oversight
Establishing policies and objectives for laboratory quality
4. Resource Requirements — Personnel
4.1 Personnel Competence
Defining competence requirements for personnel performing laboratory activities
Establishing competence criteria including (education, training, and experience)
Authorizing personnel for specific tasks including (sampling, testing, and reporting)
Monitoring personnel competence through ongoing performance evaluation
Maintaining personnel records including (qualifications and training history)
4.2 Training and Supervision
Developing and delivering personnel training programs
Supervising personnel including trainees and new staff
Evaluating the effectiveness of training activities
Maintaining awareness of personnel roles in the management system
5. Resource Requirements — Facilities and Equipment
5.1 Facilities and Environmental Conditions
Facility requirements supporting valid testing and calibration activities
Monitoring, controlling, and recording environmental conditions
Managing access to areas affecting the quality of laboratory activities
Preventing cross-contamination and ensuring housekeeping standards
Documenting facility requirements specific to test or calibration methods
5.2 Equipment Management
Equipment selection, calibration, and maintenance requirements
Establishing calibration programs and traceability to national/international standards
Equipment identification, labeling, and status marking
Handling defective or out-of-tolerance equipment including (quarantine and impact assessment)
Maintaining equipment records including (calibration history and maintenance)
6. Resource Requirements — Metrological Traceability and External Providers
6.1 Metrological Traceability
Establishing metrological traceability to the International System of Units (SI)
Selecting appropriate calibration laboratories and reference standards
Managing reference materials and their traceability
Documenting traceability chains for testing and calibration results
6.2 Externally Provided Products and Services
Evaluating and selecting external providers including (calibration and subcontracted testing)
Verifying externally provided products and services meet requirements
Maintaining records of external provider evaluation and performance
Managing communication and agreements with external providers
7. Process Requirements — Review and Method Selection
7.1 Review of Requests, Tenders, and Contracts
Reviewing customer requirements before accepting work
Resolving differences between request and laboratory capability
Documenting contract review outcomes and any deviations
Managing amendments to contracts after work has commenced
7.2 Selection, Verification, and Validation of Methods
Selecting appropriate methods including (standard and non-standard methods)
Verifying methods before routine use
Validating non-standard, laboratory-developed, and modified methods
Documenting method performance characteristics from validation
8. Process Requirements — Sampling and Handling
8.1 Sampling
Developing sampling plans and methods including (statistical basis where applicable)
Recording sampling data including (location, date, and environmental conditions)
Managing deviations from the sampling plan
Ensuring sampling personnel competence
8.2 Handling of Test or Calibration Items
Procedures for transportation, receipt, handling, and storage of items
Protecting items from deterioration, loss, or damage
Identifying and recording item condition upon receipt
Managing items requiring special handling including (environmental or time-sensitive items)
9. Process Requirements — Technical Records and Measurement Uncertainty
9.1 Technical Records
Maintaining technical records sufficient to enable reconstruction of results
Recording observations, data, and calculations at the time of activity
Managing corrections and amendments to technical records
Retaining technical records for the required period
9.2 Measurement Uncertainty
Identifying contributing components to measurement uncertainty
Applying appropriate methods to evaluate measurement uncertainty
Reporting measurement uncertainty in accordance with method and client requirements
Understanding the relationship between uncertainty and result validity
10. Process Requirements — Ensuring Validity of Results
10.1 Quality Control
Developing a quality control program for monitoring result validity
Applying internal quality control techniques including (control charts and duplicate testing)
Participating in interlaboratory comparisons and proficiency testing
Analyzing quality control data and identifying trends requiring action
10.2 Reporting of Results
Reporting requirements for test reports and calibration certificates
Including required content including (results, uncertainty, and method reference)
Managing amendments and reissuance of reports and certificates
Reporting opinions and interpretations where applicable
11. Process Requirements — Complaints and Nonconforming Work
11.1 Complaints
Establishing a process for receiving and evaluating complaints
Investigating complaints and determining appropriate actions
Communicating outcomes to complainants
Documenting complaint handling and using data for improvement
11.2 Nonconforming Work
Identifying nonconforming work affecting laboratory activities
Evaluating the significance of nonconforming work
Taking action including (halting work, recall, and notifying customers)
Documenting nonconforming work and corrective actions taken
12. Process Requirements — Data Control and Records
12.1 Control of Data and Information Management
Managing laboratory information systems and data integrity
Verifying calculations and data transfers for accuracy
Protecting data from unauthorized access and loss
Maintaining system validation for laboratory information management systems
12.2 Control of Records
Establishing procedures for record identification, storage, and retention
Managing both technical and quality management system records
Protecting records from damage, deterioration, and unauthorized access
Retention periods and disposal procedures for laboratory records
13. Management System Requirements
13.1 Management System Options and Documentation
Understanding Option A and Option B approaches to meeting management system requirements
Establishing, documenting, and maintaining management system policies and objectives
Controlling management system documents including (version control and approval)
Communicating management system requirements to personnel
13.2 Addressing Risks and Opportunities
Identifying risks and opportunities affecting management system effectiveness
Planning actions to address identified risks and opportunities
Evaluating the effectiveness of actions taken
Integrating risk and opportunity management into continual improvement
14. Internal Audits, Management Review, and Continual Improvement
14.1 Internal Audits
Planning and conducting internal audits of the management system
Selecting competent and objective internal auditors
Reporting audit findings and identifying nonconformities
Following up on internal audit corrective actions
14.2 Management Review and Improvement
Conducting management review including (required inputs and outputs)
Identifying opportunities for improvement arising from management review
Implementing corrective actions for identified nonconformities
Applying continual improvement principles to laboratory processes
15. Accreditation Readiness and Assessment Preparation
15.1 Preparing for Accreditation Assessment
Understanding the accreditation body assessment process
Preparing documentation and records for assessor review
Conducting a pre-assessment gap analysis against ISO/IEC 17025 requirements
Addressing common findings identified during accreditation assessments
15.2 Maintaining Accreditation
Understanding surveillance and reassessment cycles
Managing scope changes and extension to accreditation
Responding to accreditation body findings and corrective action requests
Sustaining ongoing compliance between assessment cycles
16. Group Discussion and Case Studies
Case studies from regional laboratory accreditation experiences including (assessment findings, proficiency testing failures, and successful accreditation journeys) and lessons learned
Group discussion on common implementation challenges including (measurement uncertainty estimation, method validation, and impartiality management)
Sharing regional best practices including (multi-site laboratory coordination and accreditation body engagement)
Discussion on embedding a culture of technical competence and continual improvement within laboratory operations
Group Exercises
Team-based mock internal audit including (assigning roles and conducting a simulated management system audit)
Case study analysis on an accreditation assessment finding including (identifying the root cause and developing a corrective action plan)
Gained Core Technical Skills
Ability to apply impartiality and confidentiality requirements to laboratory operations
Proficiency in managing personnel competence, equipment, and metrological traceability requirements
Competency in selecting, verifying, and validating testing and calibration methods
Skill in evaluating and reporting measurement uncertainty in accordance with the standard
Ability to manage nonconforming work, complaints, and corrective action processes
Understanding of management system requirements supporting continual improvement and accreditation maintenance
Competency in preparing laboratory documentation and records for accreditation assessment
Services Geographical Coverage
In Tamkene Training Center or at our client's facility (On-Site), Covering All Saudi Arabia Cities and Locations:
Targeted Audience
Laboratory managers and technical managers responsible for ISO/IEC 17025 implementation
Quality managers and internal auditors supporting laboratory accreditation
Testing and calibration personnel involved in method validation and measurement uncertainty
Consultants supporting laboratory accreditation preparation
Personnel preparing for accreditation body assessment or reassessment
Practical Assessment
Supervised gap analysis exercise including (assessing a simulated laboratory against ISO/IEC 17025 requirements)
Measurement uncertainty calculation exercise including (identifying contributing components and applying evaluation methods)
Technical record and report review exercise including (identifying missing or incorrect required content)
Knowledge Assessment
Multiple-choice questions on ISO/IEC 17025:2017 clause requirements and structure
Scenario-based questions on identifying impartiality threats and appropriate safeguards
Measurement uncertainty and method validation application questions
Nonconforming work and complaint handling questions including (appropriate response actions)
Why Choose This Course
Aligned with ISO/IEC 17025:2017 for internationally credible laboratory competence and accreditation readiness
Delivers an extended, comprehensive learning journey through the full standard structure from general requirements to accreditation maintenance
Applies practical gap analysis and uncertainty calculation tools to real-world laboratory scenarios
Structured mock audit and review exercises build genuine implementation and audit confidence
Incorporates regional case studies addressing accreditation challenges across Middle East testing and calibration laboratories
Note: This course outline, including specific topics, modules, and duration, can be customized based on the specific needs and requirements of the client.
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