Secretarial & Office Management Training Course
Secretarial & Office Management Training aligned with ISO 9001 quality standards, Records Management principles, and GDPR data protection requirements.
Main Service Location
Course Title
Secretarial & Office Management
Course Duration
1 Day
Training Delivery Method
Classroom (Instructor-Led) or Online (Instructor-Led)
Assessment Criteria
Knowledge Assessment
Service Category
Training, assessment, and certification services.
Service Coverage
In Tamkene Training Center or On-Site: Covering Saudi Arabia (Dammam - Khobar - Dhahran - Jubail - Riyadh - Jeddah - Tabuk - Madinah - NEOM - Qassim - Makkah - Any City in Saudi Arabia) - MENA Region
Course Average Passing Rate
98%
Post Training Reporting
Post Training Report + Candidate(s) Training Evaluation Forms
Certificate of Successful Completion
Certification is provided upon successful completion. The certificate can be verified through a QR-Code system.
Certification Provider
Tamkene Saudi Training Center - Approved by TVTC (Technical and Vocational Training Corporation)
Certificate Validity
3 Years (Extendable)
Instructors Languages
English / Arabic / Urdu / Hindi
Interactive Learning Methods
3 Years (Extendable)
Training Services Design Methodology
ADDIE Training Design Methodology
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Course Outline
1. Professional Secretarial Standards and Office Excellence
Professional secretarial competencies including (administrative expertise, communication skills, confidentiality maintenance, organizational support)
ISO 9001 quality management application including (process documentation, quality standards, continuous improvement, customer satisfaction)
Office professionalism including (business etiquette, professional appearance, ethical behavior, confidentiality protocols)
Professional Administrative Standards including (accuracy requirements, timeliness expectations, service excellence, stakeholder support)
2. Office Organization and Workflow Management
Office systems organization including (filing systems, document flow, information management, resource allocation)
Workflow optimization including (process improvement, efficiency enhancement, bottleneck elimination, productivity maximization)
Records Management principles including (creation, maintenance, retention, disposal, compliance requirements)
Space and resource management including (workspace organization, supplies management, equipment coordination, inventory control)
3. Communication and Correspondence Excellence
Business communication including (email management, telephone skills, written correspondence, professional messaging)
Correspondence management including (letter writing, memo preparation, report formatting, document presentation)
Stakeholder communication including (internal coordination, external relations, vendor management, customer interaction)
GDPR data protection compliance including (personal data handling, consent management, privacy protection, breach prevention)
4. Meeting Coordination and Executive Support
Meeting planning and coordination including (agenda preparation, logistics management, attendee coordination, material preparation)
Executive support services including (calendar management, travel arrangements, priority coordination, decision support)
Event management including (conference organization, hospitality coordination, vendor management, logistics execution)
Time management support including (scheduling optimization, priority management, deadline tracking, efficiency enhancement)
5. Document Management and Information Systems
Document creation and formatting including (professional presentation, template usage, brand consistency, quality standards)
Information management including (data organization, retrieval systems, backup procedures, security protocols)
Digital document systems including (cloud storage, version control, access management, collaboration platforms)
Confidentiality and security including (sensitive information handling, access controls, privacy protection, compliance maintenance)
6. Customer Service and Technology Integration
Customer service excellence including (professional interaction, problem resolution, satisfaction enhancement, relationship building)
Technology utilization including (office software, communication platforms, productivity tools, automation systems)
Continuous improvement including (feedback integration, skill development, process enhancement, service optimization)
Professional development including (competency building, industry awareness, best practice adoption, career advancement)
Targeted Audience
Administrative assistants seeking professional excellence
Executive secretaries supporting senior management
Office coordinators managing administrative operations
Customer service representatives requiring administrative skills
Receptionists handling front office responsibilities
Administrative clerks managing document and information systems
Office managers overseeing administrative functions
Support staff coordinating organizational activities
Knowledge Assessment
Administrative standard evaluations including (quality management application, professional competency demonstration, compliance requirement understanding)
Communication skill assessments including (correspondence writing, telephone interaction, stakeholder engagement, professional presentation)
Document management exercises including (filing system organization, records management, information security, digital platform usage)
Meeting coordination simulations including (planning activities, logistics management, executive support, event coordination)
Key Learning Objectives
Understand fundamental secretarial principles and professional administrative standards
Apply systematic office organization and workflow management techniques
Implement effective communication and correspondence management systems
Execute meeting coordination and executive support strategies
Develop document management and records keeping systems
Design customer service and stakeholder relationship management approaches
Apply technology integration and digital office management solutions
Establish quality assurance and continuous improvement practices for administrative excellence
Course Overview
This comprehensive Secretarial & Office Management Training course provides participants with essential knowledge and practical skills required for delivering exceptional administrative support and managing office operations effectively. The course covers fundamental secretarial principles along with advanced techniques for document management, executive support, and organizational coordination.
Participants will learn to apply ISO 9001 quality management standards, Records Management principles, GDPR data protection requirements, and Professional Administrative Standards to provide superior administrative services while ensuring efficiency and confidentiality. This course combines administrative theory with hands-on application and real-world office scenarios to ensure participants gain valuable skills applicable to their professional environment while emphasizing professionalism and organizational excellence.
Practical Assessment
Office organization projects including (system implementation, workflow optimization, resource management, efficiency improvement)
Communication and correspondence practice including (professional writing, telephone skills, stakeholder interaction, customer service)
Meeting planning and execution including (agenda preparation, logistics coordination, material management, follow-up activities)
Document creation and management including (professional formatting, information organization, security compliance, system utilization)
Why Choose This Course?
Comprehensive coverage of modern secretarial and office management standards
Professional competency development aligned with industry best practices
Practical application of quality management and compliance requirements
Technology integration for enhanced administrative efficiency
Foundation skills for career advancement in administrative and management roles
Note: This course outline, including specific topics, modules, and duration, can be customized based on the specific needs and requirements of the client.