English Language Training Service | in Dammam - Riyadh - Jeddah - Makkah

1. Introduction to Business English Communication

• Importance of English in global business including (international communication, career advancement, professional networking)

• Communication goals including (clarity, accuracy, professionalism, cultural sensitivity)

• CEFR levels overview including (A1 beginner, A2 elementary, B1 intermediate, B2 upper-intermediate)

• Language learning strategies including (active practice, repetition, vocabulary building, error correction)

• Workplace communication contexts including (emails, meetings, presentations, telephone calls, reports)

• Professional communication etiquette including (formality levels, politeness, directness, tone)

• Self-assessment and goal setting including (current level evaluation, learning objectives, progress tracking)

2. Essential Grammar Fundamentals

• Parts of speech including (nouns, verbs, adjectives, adverbs, prepositions, articles)

• Present tense structures including (simple present for routines, present continuous for current actions, present perfect for experience)

• Past tense forms including (simple past for completed actions, past continuous for interrupted actions, used to)

• Future expressions including (will for predictions, going to for plans, present continuous for arrangements)

• Modal verbs including (can for ability, must for obligation, should for advice, may for permission)

• Question formation including (yes/no questions, Wh-questions, word order, auxiliary verbs)

• Sentence structure including (subject-verb-object, compound sentences, complex sentences, common patterns)

• Common grammar mistakes including (article usage, preposition selection, verb tense consistency, subject-verb agreement)

3. Professional Vocabulary Development

• Workplace terminology including (job titles, departments, responsibilities, organizational structure)

• Business operations vocabulary including (meetings, projects, deadlines, deliverables, stakeholders)

• Office equipment and technology including (computer, printer, phone system, software, applications)

• Time expressions including (schedules, appointments, timelines, urgency, punctuality)

• Measurement and quantity including (numbers, percentages, statistics, comparisons, trends)

• Industry-specific terms including (technical vocabulary, safety terminology, process descriptions, quality standards)

• Action verbs for tasks including (analyze, coordinate, implement, monitor, evaluate, report)

• Professional adjectives including (efficient, reliable, innovative, strategic, comprehensive, collaborative)

4. Listening Comprehension Skills

• Active listening techniques including (focus attention, avoid interrupting, note-taking, clarification questions)

• Understanding instructions including (safety procedures, work assignments, equipment operation, compliance requirements)

• Meeting participation including (following discussions, understanding action items, noting decisions, identifying speakers)

• Telephone comprehension including (identifying callers, understanding messages, taking notes, requesting repetition)

• Presentation listening including (main ideas, supporting details, transitions, conclusions)

• Accent familiarity including (American English, British English, regional variations, non-native speakers)

• Comprehension strategies including ("Could you repeat that?", "I didn't catch that", "What does... mean?")

• Context clues including (inferring meaning, understanding tone, recognizing key words, following sequences)

5. Speaking and Pronunciation Practice

• Pronunciation basics including (vowel sounds, consonant sounds, word stress, sentence stress)

• Common pronunciation challenges including (th sounds, r and l distinction, final consonants, silent letters)

• Intonation patterns including (rising intonation for questions, falling for statements, emphasis for importance)

• Professional introductions including ("My name is...", "I work in...", "I'm responsible for...", handshake etiquette)

• Small talk and networking including (weather, weekend, hobbies, travel, cultural appropriateness)

• Asking for clarification including ("Could you please repeat?", "I'm not sure I understand", "Do you mean...?")

• Giving opinions including ("I think...", "In my opinion...", "From my perspective...", agreeing and disagreeing politely)

• Telephone phrases including (answering calls, transferring calls, taking messages, ending conversations professionally)

6. Business Email Writing

• Email structure including (subject line, greeting, body, closing, signature)

• Professional greetings including (Dear Mr./Ms., Hello, Good morning, formal versus informal)

• Opening sentences including (stating purpose, referencing previous communication, expressing gratitude)

• Body paragraphs including (clear organization, one topic per paragraph, concise sentences, logical flow)

• Closing statements including (call to action, next steps, availability, appreciation)

• Professional closings including (Best regards, Sincerely, Kind regards, Thank you)

• Common email phrases including ("I am writing to...", "Please find attached...", "Could you please...", "Thank you for your time")

• Email etiquette including (appropriate tone, response timing, cc usage, attachment mention, proofreading)

7. Workplace Conversations and Dialogues

• Requesting and giving information including ("Can you tell me...", "I need to know...", "The information is...")

• Making and responding to requests including ("Could you please...", "Would you mind...", "I'd be happy to...")

• Offering and declining help including ("Can I help you with...", "Would you like me to...", "Thank you, but...")

• Apologizing and accepting apologies including ("I apologize for...", "I'm sorry about...", "No problem", "That's alright")

• Giving and receiving feedback including ("Good job on...", "One area for improvement...", "Thank you for the feedback")

• Problem-solving discussions including (identifying issues, suggesting solutions, reaching agreement, action planning)

• Team collaboration including (sharing ideas, asking questions, building on suggestions, reaching consensus)

• Conflict resolution language including (expressing concerns, active listening, finding common ground, compromise)

8. Meeting and Presentation Language

• Meeting participation including (contributing ideas, asking questions, supporting points, disagreeing politely)

• Meeting phrases including ("I'd like to add...", "Could I make a suggestion...", "That's a good point...", "I see it differently...")

• Presentation opening including (greeting audience, introducing topic, stating objectives, outlining structure)

• Presenting information including (sequencing "First..., Next..., Finally...", emphasizing "The key point is...", transitioning)

• Visual aids language including ("As you can see in this chart...", "This graph shows...", "Please refer to...")

• Handling questions including ("That's a great question...", "Let me clarify...", "I'll get back to you on that...")

• Time management phrases including ("Moving on to...", "We're running short on time...", "To summarize...")

• Presentation closing including (summarizing main points, call to action, thanking audience, inviting questions)

9. Reading Comprehension for Workplace Documents

• Understanding safety signs and labels including (warning signs, prohibition signs, mandatory signs, emergency signs)

• Reading procedures and instructions including (step-by-step processes, safety procedures, operating manuals, work instructions)

• Interpreting schedules and calendars including (shift schedules, project timelines, meeting agendas, deadline tracking)

• Understanding memos and notices including (announcements, policy updates, event notifications, organizational changes)

• Reading reports and data including (summary reports, performance metrics, tables, charts, graphs)

• Contract and agreement basics including (terms and conditions, obligations, rights, key clauses)

• Skimming and scanning techniques including (finding specific information quickly, identifying main ideas, prioritizing content)

• Vocabulary in context including (inferring word meaning, recognizing synonyms, understanding technical terms)