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Communication Skills Training Course

Communication Skills Training aligned with Active Listening principles, Effective Communication Model, and Professional Communication Standards.

Main Service Location

Course Title

Communication Skills

Course Duration

1 Day

Training Delivery Method

Classroom (Instructor-Led) or Online (Instructor-Led)

Assessment Criteria

Knowledge Assessment

Service Category

Training, assessment, and certification services.

Service Coverage

In Tamkene Training Center or On-Site: Covering Saudi Arabia (Dammam - Khobar - Dhahran - Jubail - Riyadh - Jeddah - Tabuk - Madinah - NEOM - Qassim - Makkah - Any City in Saudi Arabia) - MENA Region

Course Average Passing Rate

98%

Post Training Reporting 

Post Training Report + Candidate(s) Training Evaluation Forms

Certificate of Successful Completion

Certification is provided upon successful completion. The certificate can be verified through a QR-Code system.

Certification Provider

Tamkene Saudi Training Center - Approved by TVTC (Technical and Vocational Training Corporation)

Certificate Validity

2 Years (Extendable with additional training hours)

Instructors Languages

English / Arabic / Urdu / Hindi

Interactive Learning Methods

2 Years (Extendable with additional training hours)

Training Services Design Methodology

ADDIE Training Design Methodology

ADDIE Training Services Design Methodology (1).png

Course Outline

1. Communication Fundamentals and Interpersonal Effectiveness

  • Communication principles including (message clarity, audience awareness, feedback loops, communication barriers)

  • Effective Communication Model including (sender-receiver dynamics, encoding-decoding process, noise elimination, feedback integration)

  • Interpersonal communication including (relationship building, trust establishment, rapport development, professional networking)

  • Professional Communication Standards including (business etiquette, appropriate language, respectful interaction, cultural sensitivity)


2. Active Listening and Empathetic Communication

  • Active Listening principles including (full attention, reflection techniques, clarification questions, summarization skills)

  • Listening barriers including (distractions, assumptions, judgment, emotional reactions)

  • Empathetic Communication including (perspective taking, emotional understanding, compassionate responses, supportive dialogue)

  • Questioning techniques including (open-ended questions, probing methods, clarifying inquiries, information gathering)


3. Verbal and Nonverbal Communication Skills

  • Verbal communication including (voice modulation, pace control, tone management, word choice)

  • Nonverbal Communication techniques including (body language, facial expressions, eye contact, gesture coordination)

  • Presentation skills including (confident delivery, audience engagement, message structure, visual support)

  • Professional Presence including (credibility building, authority establishment, confidence projection, professional image)


4. Written Communication and Business Correspondence

  • Business Writing including (email communication, formal letters, reports, professional documentation)

  • Writing clarity including (concise language, logical structure, audience adaptation, purpose definition)

  • Digital Communication including (professional messaging, social media etiquette, virtual communication, technology integration)

  • Document formatting including (professional presentation, visual appeal, accessibility standards, brand consistency)


5. Conflict Resolution and Difficult Conversations

  • Conflict Resolution including (issue identification, perspective understanding, solution finding, relationship preservation)

  • Difficult conversation management including (preparation techniques, calm delivery, emotional regulation, constructive outcomes)

  • Negotiation Skills including (interest identification, option generation, agreement building, win-win solutions)

  • De-escalation techniques including (tension reduction, calm communication, problem-solving focus, relationship repair)


6. Cross-Cultural Communication and Feedback Skills

  • Cross-Cultural Communication including (cultural awareness, communication styles, respect for diversity, inclusive practices)

  • Cultural sensitivity including (language considerations, nonverbal differences, business customs, relationship protocols)

  • Feedback Delivery including (constructive criticism, positive reinforcement, specific examples, improvement focus)

  • Communication improvement including (self-assessment, skill development, practice opportunities, continuous learning)

Targeted Audience

  • Business professionals seeking communication skill enhancement

  • Team leaders managing interpersonal relationships and collaboration

  • Customer service representatives improving client interaction skills

  • Sales professionals enhancing persuasive communication abilities

  • Administrative personnel coordinating professional correspondence

  • Project managers facilitating team communication and coordination

  • Human resources professionals managing employee relations

  • International professionals working in multicultural environments

Knowledge Assessment

  • Communication principle evaluations including (communication model understanding, interpersonal effectiveness, professional standards application)

  • Active listening assessments including (listening skill demonstration, empathetic response, questioning techniques, understanding verification)

  • Verbal and nonverbal skill exercises including (presentation delivery, body language awareness, professional presence, communication coordination)

  • Written communication applications including (business writing, email effectiveness, document formatting, digital communication)

Key Learning Objectives

  • Understand fundamental communication principles and interpersonal effectiveness techniques

  • Apply active listening and empathetic communication for enhanced understanding

  • Implement verbal and nonverbal communication skills for professional interactions

  • Execute written communication and business correspondence with clarity and impact

  • Develop conflict resolution and difficult conversation management strategies

  • Design presentation and public speaking techniques for effective message delivery

  • Apply cross-cultural communication and diversity awareness in global environments

  • Establish feedback delivery and communication improvement practices for ongoing development

Course Overview

This comprehensive Communication Skills Training course provides participants with essential knowledge and practical skills required for effective communication in professional environments. The course covers fundamental communication principles along with proven techniques for interpersonal interaction, business correspondence, and relationship building.


Participants will learn to apply Active Listening principles, Effective Communication Model, Nonverbal Communication techniques, and Professional Communication Standards to enhance workplace interactions while ensuring clarity and professional effectiveness. This course combines communication theory with hands-on application and real-world business scenarios to ensure participants gain valuable skills applicable to their professional environment while emphasizing relationship building and collaborative success.

Practical Assessment

  • Interpersonal communication practice including (conversation facilitation, relationship building, professional interaction, rapport establishment)

  • Active listening demonstration including (attention focus, reflection techniques, clarification skills, understanding confirmation)

  • Conflict resolution simulation including (difficult conversation management, de-escalation techniques, solution finding, relationship preservation)

  • Presentation delivery including (verbal skills, nonverbal communication, audience engagement, message effectiveness)

Why Choose This Course?

  • Comprehensive coverage of essential communication skills for professional effectiveness

  • Practical application of proven interpersonal and business communication techniques

  • Real-world scenario practice for immediate workplace implementation

  • Focus on relationship building and collaborative success in professional environments

  • Foundation skills for career advancement and leadership development

Note: This course outline, including specific topics, modules, and duration, can be customized based on the specific needs and requirements of the client.

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