Root Cause Analysis (RCA) Training Course

1. Root Cause Analysis Fundamentals

• RCA principles including (systematic investigation, evidence-based analysis, corrective action focus, prevention orientation)

• TapRooT methodology including (SnapCharT analysis, root cause tree, corrective action helper, barrier analysis)

• Problem types including (safety incidents, quality issues, equipment failures, process problems)

• RCA benefits including (incident prevention, cost reduction, performance improvement, organizational learning)

2. RCA Tools and Techniques

2.1 Basic RCA Methods

• 5 Whys analysis including (sequential questioning, causal chain development, root cause identification, simplicity application)

• Fishbone Diagram technique including (cause category identification, brainstorming facilitation, visual problem mapping, systematic analysis)

• Timeline analysis including (sequence reconstruction, event chronology, causal relationship identification, gap analysis)

• Barrier analysis including (barrier identification, failure assessment, improvement opportunities, prevention strategies)

2.2 Advanced Analysis Techniques

• Fault Tree Analysis including (logical structure, probability assessment, system failure analysis, quantitative evaluation)

• DMAIC process including (Define, Measure, Analyze, Improve, Control phases)

• Change analysis including (deviation identification, comparison techniques, difference evaluation, impact assessment)

• Human Factors Analysis including (error classification, performance shaping factors, organizational influences, behavioral analysis)

3. Data Collection and Evidence Gathering

• Evidence collection including (physical evidence, documentary evidence, witness interviews, photographic documentation)

• Interview techniques including (questioning strategies, active listening, information validation, bias elimination)

• Documentation Standards including (factual recording, objective reporting, chain of custody, data integrity)

• Data validation including (source verification, cross-referencing, accuracy confirmation, reliability assessment)

4. Causal Factor Analysis and Investigation Process

4.1 Systematic Investigation Process

• Investigation planning including (scope definition, resource allocation, timeline establishment, team assignment)

• Event Reconstruction including (sequence development, timeline creation, condition identification, action mapping)

• Causal factor identification including (direct causes, contributing factors, root causes, systemic issues)

• Analysis validation including (evidence verification, conclusion testing, peer review, expert consultation)

4.2 Root Cause Determination

• Root Cause Classification including (equipment factors, human factors, organizational factors, environmental factors)

• Causation principles including (necessary conditions, sufficient conditions, multiple causation, systems thinking)

• Root cause validation including (testing methodology, evidence support, logical verification, stakeholder review)

• Contributing Factor Analysis including (secondary causes, enabling conditions, latent failures, organizational influences)

5. Corrective Action Development and Implementation

• Corrective action principles including (root cause targeting, effectiveness criteria, feasibility assessment, cost-benefit analysis)

• Action Planning including (specific actions, responsible parties, timelines, resource requirements)

• Implementation strategies including (pilot testing, phased rollout, change management, stakeholder engagement)

• Effectiveness monitoring including (performance indicators, measurement systems, review procedures, adjustment mechanisms)

6. Team-Based Investigation and Communication

6.1 Investigation Team Management

• Team Formation including (skill requirements, role definition, leadership assignment, resource provision)

• Facilitation techniques including (meeting management, consensus building, conflict resolution, decision-making)

• Stakeholder engagement including (communication planning, involvement strategies, feedback integration, buy-in development)

• Team dynamics including (collaboration enhancement, expertise utilization, bias management, objective maintenance)

6.2 Communication and Reporting

• Investigation Reporting including (executive summaries, detailed findings, recommendations, action plans)

• Presentation techniques including (audience adaptation, visual aids, compelling delivery, question handling)

• Stakeholder communication including (transparency principles, sensitive information, progress updates, outcome sharing)

• Organizational Learning including (knowledge sharing, best practice development, lesson dissemination, culture building)

7. RCA Program Implementation

7.1 Organizational RCA Systems

• Program Development including (policy creation, procedure establishment, training implementation, resource allocation)

• Trigger criteria including (incident thresholds, problem significance, investigation requirements, escalation protocols)

• Quality assurance including (investigation standards, review processes, competency requirements, continuous improvement)

• Technology integration including (RCA software, database management, trending analysis, reporting systems)

7.2 Performance Measurement and Improvement

• Effectiveness Metrics including (investigation quality, corrective action success, problem recurrence, cost savings)

• Program evaluation including (process assessment, outcome measurement, stakeholder feedback, improvement identification)

• Continuous improvement including (method refinement, tool enhancement, training updates, system optimization)

• Cultural Integration including (mindset development, behavior change, organizational commitment, learning culture)

8. HSE Applications and Regulatory Compliance

• Safety incident investigation including (regulatory requirements, compliance obligations, reporting standards, prevention focus)

• Environmental problem analysis including (pollution prevention, waste reduction, resource optimization, regulatory adherence)

• Health issue investigation including (occupational health, exposure assessment, medical surveillance, prevention strategies)

• Compliance integration including (regulatory alignment, audit preparation, documentation standards, legal considerations)

9. Industry-Specific Applications

• Manufacturing applications including (quality problems, equipment failures, process variations, production issues)

• Service industry applications including (customer complaints, service failures, process breakdowns, performance issues)

• Healthcare applications including (patient safety, medical errors, system failures, quality improvement)

• Construction applications including (safety incidents, quality defects, schedule delays, cost overruns)